too many installations

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
Milivz
Posts: 151
Joined: Thu Dec 09, 2010 11:10 pm

too many installations

Postby Milivz » Tue Jun 25, 2019 7:05 am

Hi,

I have over 10 installations in my name, all running concurrently...

I accidentally deactivated my own... how can i tell which one I was using?

Help.

Thanks.

User avatar
Kayla Kinzel
Lockheed Martin
Posts: 1238
Joined: Mon Aug 01, 2016 5:59 pm

Re: too many installations

Postby Kayla Kinzel » Wed Jun 26, 2019 11:04 am

Hello,

You can log in through your customer portal to view your license information.

The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?

Here you can view the number of activations left. In theory, since you deactivated your license, one license should have more activations than the others.

Alternatively, you could record all currently activated license IDs on your other systems in the Help -> About tab in Prepar3D. Through process of elimination, you should be able to tell which license was the one you deactivated.

Regards,
Kayla
Prepar3D® Software Engineer


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