client update 3.3.3 to 3.3.5 have problem

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
HES041
Posts: 2
Joined: Mon Jun 20, 2016 2:51 pm

client update 3.3.3 to 3.3.5 have problem

Postby HES041 » Mon Jun 20, 2016 3:15 pm

Good Morning ,

I have download the new client msi, 3.3.5 for update my prepar 3D ok, after download , i have uninstalled old client, i have professional licence, and installed this client 3.3.5 version ok, after i launch p3d appear for few seconds startup windows with aircraft selection in all black see image


Image


And have one question for update p3d download only client or all files ? have same version? example install the client 3.3.5 , and content and scenery remain 3.3.3 is correct or all be into 3.3.5 version?

and in event message the problem from syswow64 nt.dll .


FROM EVENT
appear this message

Name of the application that generated the error: Prepar3D.exe, version: 3.3.5.17625, timestamp: 0x5758bb31
Name of the module that generated the error: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a73e
Exception code: 0xc0000005
Offset error 0x00050be8
ID process that generated the error: 0x1940
Now the application is launched that generated the error: 0x01d1caf78767f4a9
path of the application that generated the error: C: \ Lockheed Martin \ Lockheed Martin Prepar3D v3 \ Prepar3D.exe
The module path that generated the error: C: \ Windows \ SysWOW64 \ ntdll.dll
Report ID: 04d66bd8-36eb-11e6-A761-e03f496d8824

Best Regards and thanks

Cristiano Arosio

Mike LM
Posts: 1344
Joined: Mon Jul 20, 2015 5:26 pm

Re: client update 3.3.3 to 3.3.5 have problem

Postby Mike LM » Mon Jun 20, 2016 3:27 pm

HES041 -

Installing the v3.3.5 Content update would also be beneficial.

Try clearing out your generated folders:
    %PROGRAMDATA%\Lockheed Martin\Prepar3D v3
    %LOCALAPPDATA%\Lockheed Martin\Prepar3D v3
    %APPDATA%\Lockheed Martin\Prepar3D v3
    %USERPROFILE%\Documents\Prepar3D v3 Files
- Mike
Prepar3D® Software Engineer

HES041
Posts: 2
Joined: Mon Jun 20, 2016 2:51 pm

Re: client update 3.3.3 to 3.3.5 have problem

Postby HES041 » Mon Jun 20, 2016 11:29 pm

I have continue problem , i after various times intent reinstal , client and content after cancelled files like your suggestion p3d have same problem appear startup with windows of aicraft selection in black and p3d closing automatically, , after download the complete package of more 9 gb , ,after unistalling all p3d v 3.3.3 , then install p3d 3.3.5 , have samne and continuous problem.. have a idea ?

Best Regards


Cristiano Arosio

tonaz
Posts: 53
Joined: Fri Jan 16, 2015 12:28 am

Re: client update 3.3.3 to 3.3.5 have problem

Postby tonaz » Mon Jul 04, 2016 8:10 am

Exct same here.
Did you found any solution?

Fervex
Posts: 24
Joined: Thu Jun 07, 2012 5:15 pm

Re: client update 3.3.3 to 3.3.5 have problem

Postby Fervex » Mon Jul 04, 2016 7:14 pm

Have a look here
https://support.microsoft.com/en-us/kb/3153171
Update your kernel and try again


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