P3DV3 Crash with KB4038788

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
BoeingG
Posts: 20
Joined: Wed May 10, 2017 1:03 am

P3DV3 Crash with KB4038788

Postby BoeingG » Sun Sep 17, 2017 11:55 am

After updating Windows 10 to the latest version (KB4038788) I have been receiving this error in P3DV3:

Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 080EDD00
Stack:


Faulting application name: Prepar3D.exe, version: 3.4.22.19868, time stamp: 0x588f7cbf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x080edd00
Faulting process id: 0x2ec
Faulting application start time: 0x01d32faa93f266c3
Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: unknown
Report Id: 6193a336-2d76-4e7c-8f86-156d36dc2230
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Prepar3D.exe, version: 3.4.22.19868, time stamp: 0x588f7cbf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x080edd00
Faulting process id: 0x2ec
Faulting application start time: 0x01d32faa93f266c3
Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: unknown
Report Id: c4a38919-ea46-490f-afd4-459320a8029b
Faulting package full name:
Faulting package-relative application ID:

_______________________________________________________________________________________________________

Sometimes I'm able to load the default aeroplane however when trying to load just about any other aircraft (i.e. the FSL A320-X) it crashes whenever the screen is moused over or whilst loading.

Is there another way to resolve this problem other than uninstalling the Windows update?

Thanks!
Regards,

Greg Caesar

iznogood
Posts: 9
Joined: Sun Nov 06, 2016 10:13 pm

Re: P3DV3 Crash

Postby iznogood » Sun Sep 17, 2017 6:21 pm

Hi,

I am having a similar issue, crashing just after scenario loading or few seconds after...
Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000CDD00
Stack:
at MS.Win32.UnsafeNativeMethods.IntGetMessageW(System.Windows.Interop.MSG ByRef, System.Runtime.InteropServices.HandleRef, Int32, Int32)
at MS.Win32.UnsafeNativeMethods.GetMessageW(System.Windows.Interop.MSG ByRef, System.Runtime.InteropServices.HandleRef, Int32, Int32)
at System.Windows.Threading.Dispatcher.GetMessage(System.Windows.Interop.MSG ByRef, IntPtr, Int32, Int32)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at Views.AlertBox.P3DAlertBox.ProcessPendingWorkItems()
at Views.AlertBox.P3DAlertBox.OnProgressPercentChanged(System.Object)
at MenuModels.AlertBox.AlertData.set_ProgressCurrent(Double)
at <Module>.P3DAlert.SetCurrent(P3DAlert*, Int32)
at <Module>.P3DAlertSystem.UpdateModeless(Void*, Int32)
OS Win10 x64 v1703 Build 15063.608

User avatar
ianor
Posts: 3
Joined: Sat Oct 20, 2012 10:13 am

Re: P3DV3 Crash

Postby ianor » Sun Sep 17, 2017 6:42 pm


iznogood
Posts: 9
Joined: Sun Nov 06, 2016 10:13 pm

Re: P3DV3 Crash

Postby iznogood » Mon Sep 18, 2017 7:56 am

Hi ianor,
I did uninstall the 'KB4038788' update and disabled the windows update service, so far it works. Nevertheless I'm concerned that it does crash for some users and doesn't for others.
Hopefully MS will have a further fix for that.

Thnx

Kayla Kinzel
Lockheed Martin
Posts: 708
Joined: Mon Aug 01, 2016 5:59 pm

Re: P3DV3 Crash

Postby Kayla Kinzel » Mon Sep 18, 2017 10:44 am

Hello,

Thanks for your report.

Please continue this conversation on the following thread:
http://www.prepar3d.com/forum/viewtopic ... 2&t=126667

Thank you,
Kayla
Prepar3D® Software Engineer


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