P3dV4 Unexpected error happen

Other problems or issues not covered by other troubleshooting topics.
Geir Haukland
Posts: 66
Joined: Sat Jun 03, 2017 6:55 pm
Location: ENGM
Contact:

P3dV4 Unexpected error happen

Postby Geir Haukland » Thu Jun 15, 2017 11:04 pm

Well, this is new to me as i never had this error in v3, but now i got it.



ERROR 1:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Prepar3D.exe
Application Version: 4.0.23.21468
Application Timestamp: 59279be2
Fault Module Name: terrain.dll
Fault Module Version: 4.0.23.21468
Fault Module Timestamp: 59279b72
Exception Code: c0000005
Exception Offset: 00000000000e0ddd
OS Version: 6.1.7600.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0cf8
Additional Information 2: 0cf88d5676242646d3a0cad503804b9e
Additional Information 3: 0ca6
Additional Information 4: 0ca6c8aca936043ed167a7864b01ea8c



ERROR 2:

Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000007FEE4D20DDD



I was taking off from Torp, and heading to Rygge, but then 2 minutes into the flight, it gives me this above. Never had this with v3, so what can cause this to happen.



My setup is as follow:



Windows 7 Pro 64bit
Intel i7 6700K ( No OC ) running stock 4GHz
Corsair Watercooling H110i v2
32 gb DDR4 Ram 2133 MHz
Crusial SSD 240 GB
ASUS GTX Nvidia 960 Strix OC Edition ( no OC ) 4GB GDDR5
ASUS Z-170-A ( latest bios )



All drivers are up to date, so now i am stuck cause of this "terrain.dll" file. What does it do, and why did it give me this error. Sliders are set to normal for my setup.
Asus Z170-A-1151 - intel i7-6700K@4GHz - Asus ROG NVidia GTX 1050 TI Strix 4GB - 32GB HyperX DDR4@2400 MHz - Corsair CM750-750W - Corsair H110i v2 Watercooling

Kayla Kinzel
Lockheed Martin
Posts: 555
Joined: Mon Aug 01, 2016 5:59 pm

Re: P3dV4 Unexpected error happen

Postby Kayla Kinzel » Mon Jun 19, 2017 10:50 am

Hello,

Do you have any addons installed? If so, could you please list them?

Also, are you able to reproduce the crash without any addons installed?

Regards,
Kayla
Prepar3D® Software Engineer

Geir Haukland
Posts: 66
Joined: Sat Jun 03, 2017 6:55 pm
Location: ENGM
Contact:

Re: P3dV4 Unexpected error happen

Postby Geir Haukland » Mon Jun 19, 2017 1:44 pm

This is a fresh install of the p3d v4. First flight gave me that, so i reduced my settings a notch, but that would not be needed according to my specs, but i did.. so i went back to v3 and using this for now, until things like this get sorted out.
Asus Z170-A-1151 - intel i7-6700K@4GHz - Asus ROG NVidia GTX 1050 TI Strix 4GB - 32GB HyperX DDR4@2400 MHz - Corsair CM750-750W - Corsair H110i v2 Watercooling

Kayla Kinzel
Lockheed Martin
Posts: 555
Joined: Mon Aug 01, 2016 5:59 pm

Re: P3dV4 Unexpected error happen

Postby Kayla Kinzel » Mon Jun 19, 2017 2:58 pm

Hello,

Did you delete your generated files?

%PROGRAMDATA%\Lockheed Martin\Prepar3D v4
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v4
%APPDATA%\Lockheed Martin\Prepar3D v4

Also, are you able to recreate the issue every time you fly this route? Currently, I have been unsuccessful in reproducing the crash with the Mooney Bravo.

Regards,
Kayla
Prepar3D® Software Engineer

Geir Haukland
Posts: 66
Joined: Sat Jun 03, 2017 6:55 pm
Location: ENGM
Contact:

Re: P3dV4 Unexpected error happen

Postby Geir Haukland » Mon Jun 19, 2017 3:20 pm

Nope. The files arre still there, but why do i need to delete them, do they do any harm to the error above?
But i can do it when i get home to my other computer.
Qhat does the files do really, just asking, are they leftovers after the installation of the p3d v4?
If so, i can do a cleanup and delete those, but i need to know what the files do and from where they came from.
Asus Z170-A-1151 - intel i7-6700K@4GHz - Asus ROG NVidia GTX 1050 TI Strix 4GB - 32GB HyperX DDR4@2400 MHz - Corsair CM750-750W - Corsair H110i v2 Watercooling

Kayla Kinzel
Lockheed Martin
Posts: 555
Joined: Mon Aug 01, 2016 5:59 pm

Re: P3dV4 Unexpected error happen

Postby Kayla Kinzel » Mon Jun 19, 2017 8:24 pm

Hello,

Those folders are responsible for a lot of things- namely, your configuration. Deleting these files will restore Prepar3D to its default state. (Note: Your addons will be removed)

You can view all of our general debugging steps here:
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Kayla
Prepar3D® Software Engineer

Geir Haukland
Posts: 66
Joined: Sat Jun 03, 2017 6:55 pm
Location: ENGM
Contact:

Re: P3dV4 Unexpected error happen

Postby Geir Haukland » Mon Jun 19, 2017 9:34 pm

I have not had that error again, seems to gone away when i lowered my settings a bit, but i should not lower them as my computer is very high end one, but we will see if thsi occour again, if not i am happy to run p3d as is for now. thnx for the time.

And one more thing, when ending one flight and start a new one, when selecting new aircraft, the preview window is black, can see the aircraft selection.
Asus Z170-A-1151 - intel i7-6700K@4GHz - Asus ROG NVidia GTX 1050 TI Strix 4GB - 32GB HyperX DDR4@2400 MHz - Corsair CM750-750W - Corsair H110i v2 Watercooling


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