Download Slow

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
laird
Posts: 3
Joined: Mon Nov 05, 2018 8:21 pm

Download Slow

Postby laird » Tue Nov 06, 2018 8:25 am

So far my download has been running continuously for 38 hours and as I write has reached 9 GB of 12.6.
Nothing I have ever downloaded has taken this kind of time.
Before starting, I scanned the forums and the massively slow download problem is clearly an issue.
I turned off my antivirus before starting as recommended.
FYI

User avatar
Poppet
Lockheed Martin
Posts: 2539
Joined: Sat Nov 01, 2014 4:12 pm

Re: Download Slow

Postby Poppet » Tue Nov 06, 2018 10:28 pm

Hello laird

Welcome to the Prepar3D Forum

We are not seeing this Issue on the servers, How are you getting on now ?

laird
Posts: 3
Joined: Mon Nov 05, 2018 8:21 pm

Re: Download Slow

Postby laird » Wed Nov 07, 2018 7:18 am

I wish it was good news.
Yesterday, when the download reached about 10 GB, the connection for unexplained reasons, failed and the download stopped.
I couldn't find a way to get it to continue where it had left off and complete the download. The only way forward was to start a new download. and it is now at 4.9 GB, promising me it will finish in 2 days.
Maybe there was something else I could have done to get it to pick up where it left off?

User avatar
Poppet
Lockheed Martin
Posts: 2539
Joined: Sat Nov 01, 2014 4:12 pm

Re: Download Slow

Postby Poppet » Wed Nov 07, 2018 2:24 pm

Hello laird

Are you using a Download Manager ? They are free to use and will help to download successfully

laird
Posts: 3
Joined: Mon Nov 05, 2018 8:21 pm

Re: Download Slow

Postby laird » Wed Nov 07, 2018 6:55 pm

Thank you.
Will all of these be able to manage the P3D download, or is there one that can be recommended?
Meanwhile the new download has been progressing for 24 hours and about 50% has completed, so for the moment I'm going to leave it and let it continue.

User avatar
Poppet
Lockheed Martin
Posts: 2539
Joined: Sat Nov 01, 2014 4:12 pm

Re: Download Slow

Postby Poppet » Fri Nov 09, 2018 10:17 pm

Hello laird

How are you getting on now ?

I use Free Download Manager, These managers will allow you to resume a download if your connection becomes Interrupted.

1) Click Here to Download this tool

2) Run the Installer and follow the prompted steps to Install.

3) Then launch the Download manager Desktop Icon

4) You can Click and drag downloads over

Please see this short video https://youtu.be/SjesPksWHQQ

Let us know how you get on


Return to “Prepar3D Website and Download Questions”

Who is online

Users browsing this forum: No registered users and 6 guests