[RESOLVED] Run out of activations - apply for Re-activation

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
Neil Gardner
Posts: 14
Joined: Sun Sep 09, 2012 6:34 pm

[RESOLVED] Run out of activations - apply for Re-activation

Postby Neil Gardner » Tue Jan 09, 2018 2:11 pm

I'm a little concerned as it has been a few days now and I've not even had an acknowledgement of application for re-activation. As I've had trouble with e mails can someone at least confirm that the application has been received.

Thanks

Neil

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Kayla Kinzel
Lockheed Martin
Posts: 794
Joined: Mon Aug 01, 2016 5:59 pm

Re: Run out of activations - apply for Re-activation

Postby Kayla Kinzel » Tue Jan 09, 2018 3:28 pm

Hello,

We have confirmed that we have not received an email from the email address you registered for the forums with. Please try to send licensing@prepar3d.com another email.

Regards,
Kayla
Prepar3D® Software Engineer

Neil Gardner
Posts: 14
Joined: Sun Sep 09, 2012 6:34 pm

Re: Run out of activations - apply for Re-activation

Postby Neil Gardner » Tue Jan 09, 2018 8:13 pm

Kayla

Thanks for the reply. I’ve tried to send another mail. I would be most grateful if you could let me know on the forum whether it has been received. Thank you

Neil

User avatar
Kayla Kinzel
Lockheed Martin
Posts: 794
Joined: Mon Aug 01, 2016 5:59 pm

Re: Run out of activations - apply for Re-activation

Postby Kayla Kinzel » Tue Jan 09, 2018 8:31 pm

Hello,

This email was received.

Generally, when you send us an email, you will get a autoresponder that lets you know that we have received your email. You can check your Spam/Junk folder if it is not in you main inbox.

Regards,
Kayla
Prepar3D® Software Engineer

Neil Gardner
Posts: 14
Joined: Sun Sep 09, 2012 6:34 pm

Re: Run out of activations - apply for Re-activation

Postby Neil Gardner » Tue Jan 09, 2018 9:03 pm

Just had a reply to say mail recieved. Thanks again.
Neil


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