DXGI_ERROR_DEVICE_HUNG - 1080TI

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
Zimmerbz
Posts: 16
Joined: Fri Jan 06, 2017 4:32 pm

DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Zimmerbz » Fri Mar 20, 2020 6:12 pm

Hello everyone... Last week out of nowhere I get an error in the middle of a flight saying DXGI_ERROR_DEVICE_HUNG - 1080TI - Hardware not working (or something along those lines). Nothing changed in my configs / installations that could have caused this outside of downloading a new scenery. I have tried 10 flights since last week and 9 of them resulted in the error. In my log that i have, it said the crash was from below:

Prepar3D.exe Stopped working 3/20/2020 12:08:57 PM All Users 0xc0020001 0x0003a859 KERNELBASE.dll 10.0.18362.719 C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe 47,256 C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_635c658d276ac9b66b9e768bfbf3675c3b16198_1793b743_b759cff0-69ef-42d5-829f-d8839368e09c\Report.wer

I've gotten other messages all having to do with something .dll
Additionally the other error in the log is always a werfault.exe hardware error.

Since this came out of nowhere, I have no idea what is causing this or how to fix. From reading around, it seems as though people call it a windows issue, a nvidia issue, or a P3D issue (or all of the above).

I've done the following but have not resolved this so I am asking for any advice as a last ditch effort to fix this. Given that we are locked up in our houses, the one thing i was looking to do was fly the sim, but now I can't get through a flight without this happening!

- using DDU tool to remove drivers and install new drivers
- install latest nvidia driver
- try older drivers
- uninstall / reinstall client
- was told it could be a fslabs problem so I removed spotlights and fslabs completely and tried a different aircraft - still got error
- was told i got stuck in the middle of a windows update - the folks that built my pc completed the update - still get error
- was at capacity on harddrive so i cleaned up a significant chuck to free up space
- took of chassis and physically cleaned my hardware
- updated rex skyforce
- made sure all sceneries were up to date

Anyone have any thoughts on what i can do to fix this? This is a huge problem and I don;t know where to turn! Thanks!

Martyson
Posts: 8672
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Martyson » Fri Mar 20, 2020 6:19 pm

Is your default flight the LM F22 at KVPS?
Are you using P3Dv4.5 HF2?

"the folks that built my pc completed the update":
Is your PC a home built PC or a store purchased name brand?

What are you doing and using when the error happens (filght, aircraft, AI, ATC, weather program etc)?
Have you tried a flight in the default P3D aircraft without any Add-ons running?
Best Regards,
Vaughan Martell (KDTW)

Zimmerbz
Posts: 16
Joined: Fri Jan 06, 2017 4:32 pm

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Zimmerbz » Fri Mar 20, 2020 6:32 pm

Is your default flight the LM F22 at KVPS?
Are you using P3Dv4.5 HF2?
- Yes

"the folks that built my pc completed the update":
Is your PC a home built PC or a store purchased name brand?
- It is a custom built from Jetline Systems

What are you doing and using when the error happens (filght, aircraft, AI, ATC, weather program etc)?
Have you tried a flight in the default P3D aircraft without any Add-ons running?
- The issue can happen at any stage of flight. I have had it on climb, arrival, programming the FMC. There is no common them as to when, it just happens every flight. Today it happened while I paused the sim. I am running ultimate traffic, no ATC, Active Sky and Skyforce. The only recent update was to Skyforce but it happened before and after the update
- I have not tried a flight with the default plane, but I have without the addons and I still get it.

JorgenSA
Posts: 1843
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby JorgenSA » Fri Mar 20, 2020 6:35 pm

1. Install the "DirectX Redistributables" from Microsoft.

2. Update the nVidia driver again to make sure it IS up to date.

3. Run Windows Update, and before you do it make sure that under "Advanced Option" the switch "Receive updates for other Microsoft products" is turned to on. Continue running Update until there aren't any more updates.

If the kernelbase.dll error continues after that, try a tool called "Windows Repair" from Tweaking.com. It is basically freeware, with the option of buying a product keys if you like it.

The kernelbase.dll error is a Windows error, and it can have many different causes and resolutions, which you will see if you google the error.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

Martyson
Posts: 8672
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Martyson » Fri Mar 20, 2020 6:37 pm

Is your default flight the LM F22 at KVPS?
Are you using P3Dv4.5 HF2?
- Yes

"the folks that built my pc completed the update":
Is your PC a home built PC or a store purchased name brand?
- It is a custom built from Jetline Systems

What are you doing and using when the error happens (filght, aircraft, AI, ATC, weather program etc)?
Have you tried a flight in the default P3D aircraft without any Add-ons running?
- The issue can happen at any stage of flight. I have had it on climb, arrival, programming the FMC. There is no common them as to when, it just happens every flight. Today it happened while I paused the sim. I am running ultimate traffic, no ATC, Active Sky and Skyforce. The only recent update was to Skyforce but it happened before and after the update
- I have not tried a flight with the default plane, but I have without the addons and I still get it.
Give running through all the General Debugging Steps a quick try:

viewtopic.php?f=6312&t=123246
Best Regards,
Vaughan Martell (KDTW)

Zimmerbz
Posts: 16
Joined: Fri Jan 06, 2017 4:32 pm

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Zimmerbz » Fri Mar 20, 2020 6:47 pm

1. Install the "DirectX Redistributables" from Microsoft.

2. Update the nVidia driver again to make sure it IS up to date.

3. Run Windows Update, and before you do it make sure that under "Advanced Option" the switch "Receive updates for other Microsoft products" is turned to on. Continue running Update until there aren't any more updates.

If the kernelbase.dll error continues after that, try a tool called "Windows Repair" from Tweaking.com. It is basically freeware, with the option of buying a product keys if you like it.

The kernelbase.dll error is a Windows error, and it can have many different causes and resolutions, which you will see if you google the error.

Jorgen
Is this what i download?
https://www.microsoft.com/en-us/downloa ... px?id=8109

If not, can you point me in the right direction?

JorgenSA
Posts: 1843
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby JorgenSA » Fri Mar 20, 2020 7:25 pm

That is the one.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

Zimmerbz
Posts: 16
Joined: Fri Jan 06, 2017 4:32 pm

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Zimmerbz » Fri Mar 20, 2020 8:13 pm

Do you know where i should extract the files that the Installer is asking me to extract to?

Zimmerbz
Posts: 16
Joined: Fri Jan 06, 2017 4:32 pm

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Zimmerbz » Fri Mar 20, 2020 11:55 pm

1. Install the "DirectX Redistributables" from Microsoft.

2. Update the nVidia driver again to make sure it IS up to date.

3. Run Windows Update, and before you do it make sure that under "Advanced Option" the switch "Receive updates for other Microsoft products" is turned to on. Continue running Update until there aren't any more updates.

If the kernelbase.dll error continues after that, try a tool called "Windows Repair" from Tweaking.com. It is basically freeware, with the option of buying a product keys if you like it.

The kernelbase.dll error is a Windows error, and it can have many different causes and resolutions, which you will see if you google the error.

Jorgen
I did all of this and loaded a flight and got the error about 2 hours in. I guess it could be possible that I installed the DirectX stuff wrong?

In P3D, i got the DXGI_ERROR_DEVICE_HUNG error and when I checked my log this time (keep in mind I am not techincal so this means nothing to me) it said:

WerFault.exe Hardware error 3/20/2020 6:36:16 PM All Users C:\Windows\System32\WerFault.exe 8,900 C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_141_578b6077d7e54dff220f224e6c05c8d806dca8_00000000_cab_296441ed-7f06-4220-9d85-6bcd88e08803\Report.wer

Prepar3D.exe Stopped working 3/20/2020 6:51:36 PM All Users 0xc0020001 0x0003a859 KERNELBASE.dll 10.0.18362.719 C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe 46,280 C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_635c658d276ac9b66b9e768bfbf3675c3b16198_1793b743_f81e8061-d30b-4be6-8b19-c987d0218243\Report.wer

SimObjectDisplayEngine.exe Stopped working 3/20/2020 6:51:40 PM All Users 0xc0000005 StackHash_2beb 0.0.0.0 C:\Program Files (x86)\12bPilot\SODE\SimObjectDisplayEngine.exe 14,856 C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\AppCrash_SimObjectDisplay_e86ba0c18c3ac0278a8237cb3f67886990a4ca_81172b0e_1a9c2152-bb55-4d75-a794-92c148c87374\Report.wer

The Simobject report is a new one....

Zimmerbz
Posts: 16
Joined: Fri Jan 06, 2017 4:32 pm

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Zimmerbz » Sat Mar 21, 2020 1:11 am

One more question... would it be possible (not sure if you can even do this) to restore my PC settings back to a few weeks prior to this issue happening? Would that be a fix? I have never had this issue until last Friday so if there was a way to restore back to a few weeks ago, maybe that would help?

Martyson
Posts: 8672
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Martyson » Sat Mar 21, 2020 8:56 am

Did you find any software that was not up to date from your Jetline Systems PC purchase?
Best Regards,
Vaughan Martell (KDTW)

Zimmerbz
Posts: 16
Joined: Fri Jan 06, 2017 4:32 pm

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Zimmerbz » Sat Mar 21, 2020 12:50 pm

Did you find any software that was not up to date from your Jetline Systems PC purchase?
They updated everything from what I can tell. The remotely accessed my PC and did an update. Outside of P3d, there really isn't anything else on my PC anyway. I can check again. What would be the best way to see what is up to date?

If not, would my system restore to a prior date work?

Martyson
Posts: 8672
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Martyson » Sat Mar 21, 2020 2:55 pm

How old is your Jetline PC purchase?

Did Jetline install P3D on your system?
Best Regards,
Vaughan Martell (KDTW)

Zimmerbz
Posts: 16
Joined: Fri Jan 06, 2017 4:32 pm

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Zimmerbz » Sat Mar 21, 2020 4:23 pm

How old is your Jetline PC purchase?

Did Jetline install P3D on your system?
It is a little over 3 years old approximately. Yes, they installed P3d. They did a test on my GPU when they remote in and the GPU was fine so it isn't a hardware problem I don't think. They thought it was because the last windows update got stuck so they updated everything for me but the problem still persists.

Would the restore work possibly?

Martyson
Posts: 8672
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_ERROR_DEVICE_HUNG - 1080TI

Postby Martyson » Sat Mar 21, 2020 4:30 pm

Recently this was a GPU warranty / replacement P3D problem with Jetline:
viewtopic.php?f=6322&t=136544

Does Jetline still do remote Diags on your system?

A few posts up in this thread I did have a suggestion for you.
Best Regards,
Vaughan Martell (KDTW)


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