P3D V3 crash

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
david777
Posts: 5
Joined: Tue Dec 25, 2018 7:40 pm

P3D V3 crash

Postby david777 » Tue Dec 25, 2018 7:52 pm

Hello !
I am having problems lately with P3D V3 while I am playing the game crashes every 10 sec.
and stop for few seconds and then come back, this is usually happened when I start the descent
this never happened before. the last time I closed all the add on and leave only the P3D game
on, but still happened any ideas ! Thanks David

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: P3D V3 crash

Postby Poppet » Fri Dec 28, 2018 11:02 pm

Hello David

Welcome to the Prepar3D Forum.

Check the Windows Event Viewer for any crash reports, You can get to this location by going to the Windows Search Box, type ‘Event’, click on Event Viewer, Once open, click on Custom Views > Administrative Events. You will notice these events are time and date stamped, See This Image for an example

Copy and Paste this code into your next reply.


Also, Have you tried updating or reinstalling your graphics driver ? Try the steps in the topic below

https://www.prepar3d.com/forum/viewtopi ... 59#p191140

---

Please Include the following Information

1) Prepar3D version
2) Operating system
3) All add-ons installed (applications, scenery, vehicles, etc.)
4) Hardware (graphics card, CPU, RAM, displays, etc.)
5) Changes made to your system – overclocking, graphics accelerators (NVIDIA Inspector), debuggers
6) Changes to Prepar3D's settings or configuration files

Let us know how you get on

david777
Posts: 5
Joined: Tue Dec 25, 2018 7:40 pm

Re: P3D V3 crash

Postby david777 » Mon Dec 31, 2018 5:16 pm

Thanks for the help here is what I found :

Error 12/28/2018 2:08:09 PM Application Hang 1002 (101)
Log Name: Application
Source: Application Hang
Date: 12/28/2018 2:08:09 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Labarca-HP
Description:
The program Prepar3D.exe version 3.4.22.19868 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 7f0
Start Time: 01d49ec1880986f1
Termination Time: 55
Application Path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Report Id: 2697cc26-d81b-4a5a-b73b-d573be984637
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-28T19:08:09.840828800Z" />
<EventRecordID>12040</EventRecordID>
<Channel>Application</Channel>
<Computer>Labarca-HP</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>3.4.22.19868</Data>
<Data>7f0</Data>
<Data>01d49ec1880986f1</Data>
<Data>55</Data>
<Data>C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe</Data>
<Data>2697cc26-d81b-4a5a-b73b-d573be984637</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
--------------------------------------------------------------------------------------------------------------------------------------------
This is another application error few seconds with the same name and event :
Log Name: Application
Source: Application Hang
Date: 12/28/2018 2:08:32 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Labarca-HP
Description:
The program explorer.exe version 10.0.17134.165 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 229c
Start Time: 01d49c8f3148404a
Termination Time: 66
Application Path: C:\Windows\explorer.exe
Report Id: 0b751b37-e780-4cc0-8329-cbbc6bc71fe4
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-28T19:08:32.060249700Z" />
<EventRecordID>12042</EventRecordID>
<Channel>Application</Channel>
<Computer>Labarca-HP</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.17134.165</Data>
<Data>229c</Data>
<Data>01d49c8f3148404a</Data>
<Data>66</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>0b751b37-e780-4cc0-8329-cbbc6bc71fe4</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

And yes my driver is up to date

david777
Posts: 5
Joined: Tue Dec 25, 2018 7:40 pm

Re: P3D V3 crash

Postby david777 » Mon Dec 31, 2018 5:52 pm

add on :
FSDT GSX
Aivlasoft EFB data provider
As16 for P3D
PFPX
Navigraph
TOP CAT
PMGD with Boing 737-800 NGX
Aerosoft Airbus 320-321
Pro ATC

OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LABARCA-HP
System Manufacturer Hewlett-Packard
System Model 700-215xt
System Type x64-based PC
System SKU F9A62AV#ABA
Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI 80.07, 9/5/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.471"
User Name Labarca
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.94 GB
Available Physical Memory 4.37 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 11.4 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
------------------------------------------------------------------------
Name NVIDIA GeForce GT 640
PNP Device ID PCI\VEN_10DE&DEV_0FC0&SUBSYS_90C51B0A&REV_A1\4&10D8F65F&0&0008
Adapter Type GeForce GT 640, NVIDIA compatible
Adapter Description NVIDIA GeForce GT 640
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_85dcaef31e9827bf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_85dcaef31e9827bf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_85dcaef31e9827bf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_85dcaef31e9827bf\nvldumdx.dll
Driver Version 24.21.13.9836
INF File oem83.inf (Section002 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xF6000000-0xF70FFFFF
Memory Address 0xE0000000-0xF1FFFFFF
Memory Address 0xF0000000-0xF1FFFFFF
I/O Port 0x0000E000-0x0000EFFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\driverstore\filerepository\nvhdc.inf_amd64_85dcaef31e9827bf\nvlddmkm.sys (24.21.13.9836, 16.40 MB (17,200,384 bytes), 7/18/2018 6:19 AM)
------------------------------------------------------------------------

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: P3D V3 crash

Postby Poppet » Wed Jan 02, 2019 9:06 am

add on :
FSDT GSX
Aivlasoft EFB data provider
As16 for P3D
PFPX
Navigraph
TOP CAT
PMGD with Boing 737-800 NGX
Aerosoft Airbus 320-321
Pro ATC

Hello David

Please try this step...

To eliminate a 3rd party Add On from causing you this Issue, Click and Drag both of these dll.xml files out of the 2 locations below and onto your Desktop, One at a time only Then launch Prepar3D and test after each one, This will temporarily disconnect your Utility Add On's from Prepar3D.

---
Local Disk (C:) ► ProgramData ► Lockheed Martin ► Prepar3D v3 - dll.xml

Local Disk (C:) ► Users ► You ► AppData ► Roaming ► Lockheed Martin ► Prepar3D v3 - dll.xml
---

A quick way of locating these is to Copy the 2 set's of Text below and Paste them into your Windows search bar, One by One and click on the result, this will bring you directly to the correct locations

Move both dll.xml files out onto your desktop, One at a time then launch Prepar3D and test.

Let me know if this works and I will talk you through the rest

Code: Select all

%PROGRAMDATA%\Lockheed Martin\Prepar3D v3

Code: Select all

%APPDATA%\Lockheed Martin\Prepar3D v3

david777
Posts: 5
Joined: Tue Dec 25, 2018 7:40 pm

Re: P3D V3 crash

Postby david777 » Sun Jan 06, 2019 6:22 pm

Hello and Thank you for your help !
I did what you told me and then I play without any crash yeahh
then the next day I used all my add on ( Pro Atc -AS16 - Aivlasoft EFB ) and the game crash but only few times not as much as before mmmm ! The DDL.XML are still on my desktop I haven't moved back
Again thank you for your help and waiting for the next step David
I forgot to tell you I use 2 computer they are on a network and working fine
Main Computer I have P3D ,Pro ATC, Aivlasoft Data Provider and second Comp I have AS16 ,and Aivlasoft Display Unit
Like I said everything was working fine before and didn't play for a while and then I started playing again and this crash happened.

david777
Posts: 5
Joined: Tue Dec 25, 2018 7:40 pm

Re: P3D V3 crash

Postby david777 » Sat Jan 26, 2019 8:33 pm

Hey !
I was wonder if you still working on my problem, it is been long time since I did what you told me
and I am still waiting for the next step Thx

72westy
Posts: 205
Joined: Mon May 02, 2016 9:36 pm

Re: P3D V3 crash

Postby 72westy » Wed Jan 30, 2019 7:26 pm

Remove all your add-ons first.

Then reinstall each 1 one at a time. Then run the sim a bit after each 1 is installed. When you start getting the issue you just found which add-on is the culprit. At that point you'll likely have to contact the add-on developer for a resolution/fix.
Windows10Pro64bit/Corei52500K/GigabyteGA-Z68XP-UD3/GSkill32GBDDR3CL7-8-8-24/AsusRX570 OC4GB/19.3.2-drivers/SoundBlasterXfiXtremeGamer/1TBSATA3Hitachi/1TBSATA3WD/1TBSATA3WD/LGBlueRayDL/RosewillChallengerTower/Antec650wPSU


Return to “Prepar3D Client Application Questions”

Who is online

Users browsing this forum: Google [Bot] and 10 guests