P3D v3.4.9 CTD

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

P3D v3.4.9 CTD

Postby elmucki » Wed Oct 05, 2016 8:19 pm

So i have the latest P3D installed. It is still VANILLA. i did a flight with a default aircraft (several different ones over the last few days) and after an hour or so of flying, if i click anything at all, the screen or button, the sim will close on me.
Screenshot of event viewer log: https://gyazo.com/1702ca722bfdf12c3fb31e4074036695
Windows 10 PRO (64 bit)
GTX 970 2GB
Intel 750 SSD (1.2TB)
Z170A M3 Mobo
12 GB DDR4 RAM

Up to date drivers (latest drivers).

Could use some help here.

Martyson
Posts: 5848
Joined: Sun Mar 25, 2012 11:08 am

Re: P3D v3.3.9 CTD

Postby Martyson » Wed Oct 05, 2016 8:59 pm

"So i have the latest P3D installed."

Is it a full Uninstall of your previous version and a fresh download and full install of the new P3D version?
Best Regards,
Vaughan Martell (KDTW)

elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

Re: P3D v3.3.9 CTD

Postby elmucki » Thu Oct 06, 2016 2:06 pm

No it was a clean install. i uninstalled P3D and deactivated my version on my old SSD and then did a clean install on the new PCIe SSD.

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: P3D v3.3.9 CTD

Postby Poppet » Sat Oct 08, 2016 1:47 pm

Hello

Download AppCrash

Download App Crash this will give you a better Crash Report, You can Then Copy and Paste into your Next Post

Click here to Download http://www.nirsoft.net/utils/appcrashview.zip

Open the File and Extract it Right Click on AppCrashView.exe and Run as administrator
https://c1.staticflickr.com/9/8558/2788 ... 26df_o.png

It will bring up a list of Crashes you had all time and date stamped. Click on the Crash you want to Investigate to Highlight it and Copy the Complete crash Information Tex to your Topic
https://c1.staticflickr.com/9/8706/2788 ... 07d1_o.png

elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

Re: P3D v3.3.9 CTD

Postby elmucki » Sat Oct 08, 2016 6:04 pm

i have done all that, BUT, when it loads, i dont see P3D in that list. I do see other Process Files listed, like FSX. Prepar3d is not on there.

Also, i received another crash, where it just closed on me, again. https://gyazo.com/e2debf726aa8bd8a6d956066f816cd8f

While i see the crashes in event viewer, the P3D ones are not listed on here.

elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

Re: P3D v3.3.9 CTD

Postby elmucki » Thu Oct 13, 2016 1:48 pm

some support from LM would be great.

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: P3D v3.3.9 CTD

Postby Poppet » Thu Oct 13, 2016 2:09 pm

Kernelbase.dll is a Tricky one.........

So your Graphics Drivers are up to Date Yes ?

I would start by Disabling any Back-Round Processes before you Launch Prepar3D, Go To Task Manager and Disable Processes, Try then, Maybe something is Interfering.

elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

Re: P3D v3.3.9 CTD

Postby elmucki » Fri Oct 14, 2016 11:49 am

Yes latest drivers, this computer is vanilla... The only thing on there is P3D and MS Office. All drivers are up to date. Not much to disable....

elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

Re: P3D v3.3.9 CTD

Postby elmucki » Fri Oct 14, 2016 3:23 pm

another one.... what is going on....https://gyazo.com/06d20fc8e3d60c5b2a111c7bad4a8d04

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: P3D v3.3.9 CTD

Postby Poppet » Sat Oct 15, 2016 11:15 pm

Maybe somebody else could chip in here but.............

This is from the Avsim Crash to Desktop Guide

Kernelbase.dll – No known fix but some have solved this problem by -

Updating or reinstalling their video card drivers.

Scanning your system for corrupt/missing files.

Disable startup programs by typing msconfig in the Windows search box. When open, look at the Startup tab and disable all startups (they are all not needed for operation of your computer).

User Profile Corrupted – last resort, fix possible corrupted user profile Or Create another User Account and Try


===============================

Also have you tried to refresh your Prepar3D Directories ?

This is a New Install Yes ? No Add On's ?

Try this -----) viewtopic.php?f=6312&t=122178#p145466

Adam Breed
Lockheed Martin
Posts: 1385
Joined: Mon Sep 20, 2010 6:17 pm

Re: P3D v3.3.9 CTD

Postby Adam Breed » Mon Oct 17, 2016 12:38 pm

Hi elmucki,

Could you describe all the steps you are taking when the crash occurs? For example, what aircraft and what airport. Were any settings changed or any other modifications made to the sim?

Also, can you ensure no add-ons are causing this issue? To restore Prepar3D to a near default state, could you delete the contents of the following folders and let us know if it helps? Please be aware it will likely remove any add-ons and any user changes. If that is a concern, create a backup before removing these files. Since you said this is a base install, deleting these files should not cause you any issue.

%PROGRAMDATA%\Lockheed Martin\Prepar3D v3
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v3
%APPDATA%\Lockheed Martin\Prepar3D v3
%USERPROFILE%\Documents\Prepar3D v3 Files

Let us know,
Adam
Prepar3D® Engineering Project Manager

elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

Re: P3D v3.3.9 CTD

Postby elmucki » Tue Oct 18, 2016 5:37 pm

It is the default F35 at KSAN. No add ons at all. I load up at the airport with said plane and load in a flightplan via menu. I fly and throughout the flight it closes out with no warning. VAS is at about 2.2 to 2.5. All my sliders are on max. Again, no add on of any sort. all vanilla. I did delete these 4 folders but it happened again. with the same scenario above.

Adam Breed
Lockheed Martin
Posts: 1385
Joined: Mon Sep 20, 2010 6:17 pm

Re: P3D v3.3.9 CTD

Postby Adam Breed » Tue Oct 18, 2016 7:06 pm

Hi elmucki,

Good information.

Could you provide the details of what you put into your flight plan? Did you do this via the Start Up screen?

You say you maxed all settings out. Could you be more specific on exactly what settings did you changed? We would like to mimic your setup to increase the likelihood we can replicate the issue. You can post your Prepar3D.cfg contents if that is easier.

How long did it take until Prepar3D closed? Did it produce any error pop up or just gracefully exit?

Regards,
Adam
Prepar3D® Engineering Project Manager

elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

Re: P3D v3.3.9 CTD

Postby elmucki » Tue Oct 18, 2016 7:58 pm

i used the in flight menu flight planner and generated a plan from airport to airport only using VOR's.

Graphics setting: https://gyazo.com/6827f3c16a72a80cc0c0de4b4af32345
Scenery setting: https://gyazo.com/0c5c240d68baa2032246caf9d3a1c6ad
Lighting setting: https://gyazo.com/afc64ede1b6a5f35d20f96eb2042cb13

I did not get any error message when the program closed. The CTD has happened a few times at different intervals, sometimes as soon as 20 minutes or as long as 2 hours.

*******************CFG START****************************************
[GRAPHICS]
ENABLE_MEMORY_OPTIMIZATION=1
SHADER_CACHE_VERSION=1
SCREEN_CAPTURE_MAX_JOBS=10
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VIDEO_CAPTURE_FPS=30
VIDEO_CAPTURE_BIT_RATE=800000
HDR_BRIGHTNESS=1.100000
HDR_BLOOM_THRESHOLD=3.000000
HDR_BLOOM_MAGNITUDE=1.150000
HDR_BLOOM_BLUR_SIGMA=0.800000
TONEMAP_DAY_EXPOSURE_KEY=0.280000
TONEMAP_NIGHT_EXPOSURE_KEY=0.130000
HDR_SATURATION=1.000000
ViewGroup_Number=-1
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DAWN_DUSK_SMOOTHING=1
LENSFLARE=0
HDR=1
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DYNAMIC_REFLECTIONS=0
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TERRAIN_SHADOW_CAST_DISTANCE=0
CLOUD_SHADOW_CAST_DISTANCE=0
OBJECT_SHADOW_CAST_DISTANCE=0
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INTERIOR_SHADOWS_CAST=0
EXTERIOR_SHADOWS_CAST=0
SIMOBJECT_SHADOWS_CAST=0
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VEGETATION_SHADOWS_CAST=0
BUILDING_SHADOWS_CAST=0
CLOUD_SHADOWS_CAST=0
INTERIOR_SHADOWS_RECEIVE=0
EXTERIOR_SHADOWS_RECEIVE=0
SIMOBJECT_SHADOWS_RECEIVE=0
TERRAIN_SHADOWS_RECEIVE=0
VEGETATION_SHADOWS_RECEIVE=0
BUILDING_SHADOWS_RECEIVE=0
SHADOW_NUM_CASCADES_LOW=4
SHADOW_NUM_CASCADES_MID=5
SHADOW_NUM_CASCADES_HIGH=7
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GROUND_SHADOW_TEXTURE_SIZE=2048
CLOUD_SHADOW_TEXTURE_SIZE=512
SHADOW_LOG_PARTITION_LOW=0.850000
SHADOW_LOG_PARTITION_MID=0.850000
SHADOW_LOG_PARTITION_HIGH=0.850000
SHADOW_LOG_PARTITION_ULTRA=0.850000
EFFECTS_QUALITY=2
EFFECTS_DISTANCE=2
TEXTURE_QUALITY=3
IMAGE_QUALITY=0
See_Self=1
Text_Scroll=1

[WEATHER]
CLOUD_FACING_MODE=0
WindshieldPrecipitationEffects=1
MinGustTime=10
MaxGustTime=500
MinGustRampSpeed=1
MaxGustRampSpeed=200
MinVarTime=5
MaxVarTime=50
MinVarRampSpeed=10
MaxVarRampSpeed=75
TurbulenceScale=1.000000
WeatherGraphDataInDialog=0
AdjustForMagVarInDialog=1
DynamicWeather=0
DownloadWindsAloft=0
DisableTurbulence=0
CLOUD_DRAW_DISTANCE=6
DETAILED_CLOUDS=1
OPTIMIZE_DENSE_CLOUDS=0
CLOUD_COVERAGE_DENSITY=8
THERMAL_VISUALS=0
VolumetricFog=1

[DISPLAY]
ChangeTime=4.000000
TransitionTime=4.000000
TEXTURE_FILTERING=16
MSAA=8
SSAA=0
VSYNC=0
FXAA=1
TRIPLE_BUFFER=0
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ActiveWindowTitleBackGroundColor=0,28,140,64
NonActiveWindowTitleTextColor=255,255,255
NonActiveWindowTitleBackGroundColor=24,33,87,64
InfoUpperLeftTextColorUser=255,0,0
InfoUpperLeftTextColorNonUser=255,127,0
InfoUpperLeftBackGroundColor=0,0,0,0
InfoUpperRightTextColor=255,0,0
InfoUpperRightBackGroundColor=0,0,0,0
InfoLowerLeftTextColor=255,255,255
InfoLowerLeftBackGroundColor=255,0,0,128
InfoLowerRightTextColor=255,255,255
InfoLowerRightBackGroundColor=255,0,0,128
InfoBrakesEnable=True
InfoParkingBrakesEnable=True
InfoPauseEnable=True
InfoSlewEnable=True
InfoStallEnable=True
InfoOverspeedEnable=True
InfoWeaponSystemEnable=True
InfoCountermeasureEnable=True
InfoUpperRightTextEnable=True
SKINNED_ANIMATIONS=1
TEXTURE_BANDWIDTH_MULT=30
UPPER_FRAMERATE_LIMIT=31
WideViewAspect=1
FullScreenBackground=0
FullScreenAutoFill=1
Fullscreen=True

[SCENERY]
MaxRegionsPurgePerFrame=16
POP_FREE_AUTOGEN=1
AUTOGEN_BATCH_LOD=2
AUTOGEN_TREE_MAX_DRAW_DISTANCE=9500.000000
AUTOGEN_TREE_MIN_DISTANCE_TO_LOD=2500.000000
IMAGE_COMPLEXITY=3

[MAIN]
User Objects=Airplane, Helicopter, Submersible, ExternalSim, Avatar
LabelsSupported=Airplane, Helicopter
Location=-8,77,3832,2237,\\.\DISPLAY3
FIBER_FRAME_TIME_FRACTION=0.33
AlwaysFullLoad=1
DisablePreload=1
Maximized=1
ShowInfoText=1
HideMenuNormal=0
HideMenuFullscreen=1
LocationFullScreen=0,0,3840,2160,\\.\DISPLAY3

[PANELS]
IMAGE_QUALITY=1
SAVE_AND_LOAD_PANEL_STATE=1
PANEL_OPACITY=100
QUICKTIPS=0
PANEL_MASKING=1
PANEL_STRETCHING=1
UNITS_OF_MEASURE=0
PANELS_ALWAYS_ON_TOP=1

[CONTROLS]
Controls_Default=Standard
Controls_Current=Standard
KBDAIL=64
KBDELEV=64
KBDRUD=64
[TextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
[TextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
GForce=1,3
FuelPercentage=1,4
[TextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
FrameRate=2,1
LockedFrameRate=2,2
GForce=2,3
FuelPercentage=2,4
[SlewTextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
[SlewTextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
[SlewTextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
FrameRate=2,1
LockedFrameRate=2,2

[Avatar]
DefaultAvatar=Civilian Male White Shirt Blue Jeans
AvatarModeEnabled=0

[DynamicHeadMovement]
LonAccelOnHeadLon=-0.020000
LonAccelOnHeadPitch=-0.010000
RollAccelOnHeadLat=0.010000
YawAccelOnHeadLat=-0.100000
RollAccelOnHeadRoll=0.100000
MaxHeadAngle=5.000000
MaxHeadOffset=0.300000
HeadMoveTimeConstant=1.000000
[VirtualCopilot]
VirtualCopilotActive=0
[DISPLAY.Device.NVIDIA GeForce GTX 970.0.2]
Mode=3840x2160x32

[USERINTERFACE]
SHOW_SCENARIO_WINDOW=1
SHOW_MISSION_CAPTIONS=1
PAUSE_ON_LOST_FOCUS=0
PROMPT_ON_EXIT=1
RestoreTimeOnMove=1
ScreenshotImageFormat=0
Map_Orientation=2

[PointOfInterestSystem]
CycleSetting=0

[SOUND]
PrimaryPlaybackDevice={DEF00000-9C6D-47ED-AAF1-4DDA8F2B5C03}
VoicePlaybackDevice={DEF00002-9C6D-47ED-AAF1-4DDA8F2B5C03}
VoiceCaptureDevice={DEF00003-9C6D-47ED-AAF1-4DDA8F2B5C03}
SOUND=1
SOUND_QUALITY=2
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[TrafficManager]
AirlineDensity=0
GADensity=0
FreewayDensity=0
ShipsAndFerriesDensity=0
LeisureBoatsDensity=0
IFROnly=0
AIRPORT_SCENERY_DENSITY=0

[AContain]
ShowLabels=1
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ShowLabelManufacturer=1
ShowLabelModel=1
ShowLabelTailNumber=0
ShowLabelDistance=1
ShowLabelAltitude=1
ShowLabelAirline=0
ShowLabelAirlineAndFlightNumber=0
ShowLabelFlightPlan=0
ShowLabelContainerId=0
ShowLabelAirspeed=0
ShowLabelHeading=0
LabelDelay=1000
LabelColor=FFFF0000
EnableRibbonVisuals=0
ShowRibbonUser=0
ShowRibbonGroundAI=0
ShowRibbonAircraftAI=0
RibbonFidelity=5.000000
RibbonMaxDistance=3218.689941

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LOD_RADIUS=6.500000
TESSELLATION_FACTOR=90
MESH_RESOLUTION=25
TEXTURE_RESOLUTION=29
AUTOGEN_VEGETATION_DENSITY=2
AUTOGEN_BUILDING_DENSITY=3
DETAIL_TEXTURE=1
WATER_REFLECT_CLOUDS=1
WATER_REFLECT_USERAIRCRAFT=1
WATER_REFLECT_SIMOBJECTS=0
WATER_REFLECT_TERRAIN=0
WATER_REFLECT_AUTOGEN_VEGETATION=0
WATER_REFLECT_AUTOGEN_BUILDINGS=0
WATER_REFRACT_CLOUDS=0
WATER_REFRACT_USERAIRCRAFT=0
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WATER_REFRACT_TERRAIN=0
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WATER_REFRACT_AUTOGEN_BUILDINGS=0
ENABLE_BATHYMETRY=0
WATER_CLARITY=30
WATER_DETAIL=3
UseGlobalTerrainView=True

[ATC]
AutoOpenAirTrafficWindow=1
UsePilotVoice=1
ShowATCText=1
PilotVoice=0
COMM_MSG_AI_ATC_COLOR=0XFF8C00
COMM_MSG_ATC_AI_COLOR=0X00008B
COMM_MSG_ATC_USER_COLOR=0X006400
COMM_MSG_USER_ATC_COLOR=0XA52A2A
COMM_MSG_ATIS_COLOR=00000000

[INTERNATIONAL]
ASLAT=2
ASLON=1
MEASURE=0

[REALISM]
PFactor=1.000000
Torque=1.000000
GyroEffect=1.000000
CrashTolerance=1.000000
General=1.000000
UnlimitedFuel=False
AllowEngineDamage=False
TrueAirspeed=False
AutoCoord=False
RealMixture=False
StressDamage=True
GEffect=True
ManualLights=True
GyroDrift=False
CrashWithDyn=True
CrashDetection=False
OnCrashAction=0

[ATTACHMENTS]
WeaponHighlight=False
HighlightDuration=1.000000
AutoWeaponSwitching=False
UnlimitedWeapons=False
UnlimitedCountermeasures=False
IgnoreAttachmentWeight=True
IgnoreAttachmentForces=True

[RECORDER]
RecordAITraffic=True
RecordAirportVehicles=True
RecordLeisureBoats=True

[SIM]
SYSCLOCK=1
OPTIMIZE_PARTS=1

[STARTUP]
DEMO=0
STARTUP_DEMO=
LOAD_SCENARIO_TOOLS=1
LoadCorePlugins=1
LoadWindow=1

[FACILITIES]
COUNTRY=
STATE=
CITY=
GTL_BUTTON=4096

[MISC]
Com_Rate=7

[DEBUG]
ReportLoadErrors=0

[MOUSE]
EnableGestures=False

[DISPLAY.Device.NVIDIA GeForce GTX 970.0.0]
Mode=1920x1080x32
[DISPLAY.Device.NVIDIA GeForce GTX 970.0.1]
Mode=1920x1080x32

[MULTICHANNEL]
condAccountPassword=0

[MULTIPLAYER]
condAccountPassword=0
FrameSyncRate=0

[FlightPlanMap]
LineWidth=2

******************************************* CFG END ****************************************************

elmucki
Posts: 130
Joined: Mon May 20, 2013 9:17 pm

Re: P3D v3.3.9 CTD

Postby elmucki » Tue Oct 18, 2016 7:59 pm

i should add that i did add to the CFG per your guide. however deleting it and having a fresh one did not help. i also received this error when P3D closed this time. https://gyazo.com/3a83c519fc769e305013aa9d63419007


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