ntdll.dll crash between Greenland and Canada Prepar3D v4

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
ahuimanu
Posts: 66
Joined: Mon Dec 17, 2012 5:45 am

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby ahuimanu » Sat Aug 11, 2018 1:53 am

This is a consistent problem that I experience about once per week.

Ronharr
Posts: 28
Joined: Sat Feb 22, 2014 5:15 pm

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby Ronharr » Tue Aug 14, 2018 2:44 pm

Running p3dv4.3 on flight from KSEA to KSAN on PMDG 777 with CTD East of Mount Hood area. Have ORBX North America sceneries installed and was in locked spot astern when display seized and then crashed to desktop after F9 attempt to reenter cockpit view. I have done this flight before without incident. Here are the details for those of you who are able to interpret them (it's beyond my geek status).

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-08-12T17:56:43.899142200Z" />
<EventRecordID>16508</EventRecordID>
<Channel>Application</Channel>
<Computer>Anon</Computer>
<Security />
</System>
- <EventData>
<Data>Prepar3D.exe</Data>
<Data>4.3.29.25520</Data>
<Data>5b2c3263</Data>
<Data>ntdll.dll</Data>
<Data>10.0.17134.165</Data>
<Data>f4df6dc2</Data>
<Data>c0000374</Data>
<Data>00000000000f4d1b</Data>
<Data>1f60</Data>
<Data>01d43259d8707715</Data>
<Data>C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>ca29a699-174f-42b9-a9b3-56f5bf563595</Data>
<Data />
<Data />
</EventData>
</Event>

kikigey89
Posts: 24
Joined: Thu Feb 24, 2011 7:51 pm

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby kikigey89 » Sun Sep 02, 2018 9:33 am

Hey guys,

I'm also experiencing this issue for around 1.5 years now. It first appeared for me with P3D v3.3 after a GSX/Couatl update. I'm still on v3.3 and I can only avoid this problem by killing Couatl in the task manager after pushback or totally disabling it in exe.xml. I don't get this problem on each flight. I have a test scenario saved and sometimes it crashes always after 10 minutes (when reaching a certain distance to the coast) and sometimes it works 5 times in a row without any crash. I disabled basically every addon in my sim and the only thing which is 100% reproducible in my sim is, when I kill Couatl after pushback, I don't get any issue. However then I can't use any FSDT destination airport.

Chris

User avatar
downscc
Posts: 875
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby downscc » Sun Sep 02, 2018 4:33 pm

Hey guys,

I'm also experiencing this issue for around 1.5 years now. It first appeared for me with P3D v3.3 after a GSX/Couatl update. I'm still on v3.3 and I can only avoid this problem by killing Couatl in the task manager after pushback or totally disabling it in exe.xml. I don't get this problem on each flight. I have a test scenario saved and sometimes it crashes always after 10 minutes (when reaching a certain distance to the coast) and sometimes it works 5 times in a row without any crash. I disabled basically every addon in my sim and the only thing which is 100% reproducible in my sim is, when I kill Couatl after pushback, I don't get any issue. However then I can't use any FSDT destination airport.

Chris
If you have an up to date GSX and Addon Manager, then it will disable itself when the aircraft is above 250/10000. There shouldn't be a need to manually disable it, which can be done from the menu by the way. Try requesting GSX when above 10000, you should get a message from GSX that it is disabled.
Dan Downs
KCRP

kikigey89
Posts: 24
Joined: Thu Feb 24, 2011 7:51 pm

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby kikigey89 » Sun Sep 02, 2018 6:07 pm

If you have an up to date GSX and Addon Manager, then it will disable itself when the aircraft is above 250/10000. There shouldn't be a need to manually disable it, which can be done from the menu by the way. Try requesting GSX when above 10000, you should get a message from GSX that it is disabled.
I tried that today but I still have the problem. I updated it with the FSDT Live Update. Need to check if it really downloaded the latest version. Did it fix the issue for you?

User avatar
downscc
Posts: 875
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby downscc » Mon Sep 03, 2018 2:30 pm

Yup, me and others. There was an active and long thread running in AVSIM on this topic and now for the most part it is quiet on this topic.
Dan Downs
KCRP

kikigey89
Posts: 24
Joined: Thu Feb 24, 2011 7:51 pm

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby kikigey89 » Mon Sep 03, 2018 2:35 pm

I updated yesterday with the Live Update Tool and I still have the issue. How did you update it?

kikigey89
Posts: 24
Joined: Thu Feb 24, 2011 7:51 pm

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby kikigey89 » Mon Sep 03, 2018 6:33 pm

I could confirm it, latest version installed. GSX says it's disabled above 10000 ft / 250 kts.
Also no crash this time, tried my scenario around 12 times. Hopefully it's indeed solved for good :-)
Thanks!

Thomasfa
Posts: 2
Joined: Wed Dec 20, 2017 1:02 pm

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby Thomasfa » Tue Sep 04, 2018 9:26 am

Hello,

I am Thomas from Austria .....................

Best regards
Thomas
Have you tested with a default aircraft and no other programs (weather, multitasking/working on On-line , VATsim etc) running?
No, I have not testet with default aircraft.
Regards
Thomas

Jespersson
Posts: 10
Joined: Mon Jun 18, 2018 10:50 am

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby Jespersson » Wed Sep 26, 2018 8:30 am

I have the same issue with ctd just before the Canadian coast. I recently did a fresh install of P3D so my GSX should be up to date. I also get the message that it is disabled above 10 000ft but that did not seem to do it. I'll try to kill coatl manually.
Kind regards
Jesper Persson

hk66
Posts: 5
Joined: Mon Nov 25, 2013 7:18 pm

Re: ntdll.dll crash between Greenland and Canada Prepar3D v4

Postby hk66 » Wed Oct 03, 2018 6:26 pm

After literally hundreds of perfect flights in North America and Europe with always the same configuration of plane and add-ons, my P3Dv4.3 crashed now for the first time near New Foundland with that well-known ntdll.dll error.
You can find the exact coordinates of the event on the attached screenshot, where the moving map on my 2nd PC was frozen in the same moment.
Hoping that helps to find finally the cause of these CTDs.

https://1drv.ms/u/s!AqV-lB13e9LYgdEUiWBslyqHFNLMVA

Regards,
Hans


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