cannot contact licensing support

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greenberg1940
Posts: 3
Joined: Mon Mar 28, 2016 5:41 am

cannot contact licensing support

Postby greenberg1940 » Tue Mar 27, 2018 8:49 am

I'm having problems trying to get an email to licensing . when I type in or even paste the address, it will not go furthe than going to the support page. Is there a certain time during the day when I can send them a request to refresh my activation? Seems that I am getting a 5013 error.

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Kayla Kinzel
Lockheed Martin
Posts: 1106
Joined: Mon Aug 01, 2016 5:59 pm

Re: cannot contact licensing support

Postby Kayla Kinzel » Tue Mar 27, 2018 11:47 am

Hello,

You must send an email to licensing@prepar3d.com

There is no website for licensing support.

Regards,
Kayla
Prepar3D® Software Engineer


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