[RESOLVED] Prepar3d crashes whenever install add on

For all topics that don't fit into another category. Note that we cannot promise that any of these posts will be responded to by our development team.
ppo23500
Posts: 2
Joined: Thu Oct 12, 2017 12:40 am

[RESOLVED] Prepar3d crashes whenever install add on

Postby ppo23500 » Thu Oct 12, 2017 12:50 am

Hello all. I recently purchased and installed Prepar3d v4.1. Everything worked fine until I installed an add on. Uninstalled prepared and reinstalled. All good. Installed different add on and same thing. Loads the start up screen and crashes. Im not too computer savy. I copied the event log entries

Faulting application name: Prepar3D.exe, version: 4.1.7.22841, time stamp: 0x59d67e95
Faulting module name: api.dll, version: 4.1.7.22841, time stamp: 0x59d67f36
Exception code: 0xc0000005
Fault offset: 0x0000000000015601
Faulting process id: 0x2c9c
Faulting application start time: 0x01d3428aa533f2cc
Faulting application path: D:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: D:\Program Files\Lockheed Martin\Prepar3D v4\api.dll
Report Id: 6d3461ce-5e3b-4ce7-845d-31a876fc6e2f
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Prepar3D.exe, version: 4.1.7.22841, time stamp: 0x59d67e95
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
Exception code: 0xc0000005
Fault offset: 0x000000000003751f
Faulting process id: 0x2bd8
Faulting application start time: 0x01d3428ad02a9822
Faulting application path: D:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: bd44b0bf-0c16-4aeb-8030-56961ad052cd
Faulting package full name:
Faulting package-relative application ID:
Any help in this matter will be greatly appreciated.

User avatar
Poppet
Lockheed Martin
Posts: 1481
Joined: Sat Nov 01, 2014 4:12 pm

Re: Prepar3d crashes whenever install add on

Postby Poppet » Thu Oct 12, 2017 7:49 am

Hello ppo23500

Maybe go through our General debugging steps below one by one and report back

Let us know how you get on

viewtopic.php?f=6312&t=123246
Elaine Dixon
Prepar3D® Forum Global Moderator

Installing, Updating & Uninstalling Prepar3D-----------General Debugging Steps-----------How to Post Screenshots

User avatar
maxam
Posts: 72
Joined: Fri Jan 06, 2012 5:17 pm

Re: Prepar3d crashes whenever install add on

Postby maxam » Thu Oct 12, 2017 8:18 am

Did you install using full admin privileges? Right click on the install.exe and select "Install as admin." You have to do that for each and every program or addon you install.
|Robert Halmich|
HiFi Sim Tester - AS2012 - ASN - AS2016 - ASCA
Vancouver, British Columbia

ppo23500
Posts: 2
Joined: Thu Oct 12, 2017 12:40 am

Re: Prepar3d crashes whenever install add on (Solved)

Postby ppo23500 » Thu Oct 12, 2017 2:32 pm

Thank you guys. Installing add ons with admin permissions was my fix...


Return to “Miscellaneous”

Who is online

Users browsing this forum: No registered users and 8 guests