[RESOLVED] Reinstall of v4.4

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
Yutaka
Posts: 3
Joined: Wed Nov 15, 2017 1:05 am

[RESOLVED] Reinstall of v4.4

Postby Yutaka » Wed Nov 15, 2017 1:25 am

Dear Sir
There are many trouble with v4.1, so I tried reinstall. But the process is stopped with error log as follows.
My system is Windows10 Japanese version, Geforce GTX970 with 4GB video memory, Intel i7.

Please advice me.

Best Regards
Yutaka Mito
Error log is;

[2488:034C][2017-11-15T09:10:16]i001: Burn v3.11.0.906, Windows v10.0 (Build 16299: Service Pack 0), path: C:\ProgramData\Package Cache\{d525b307-1996-4fb5-9ac0-34f6843c4f48}\Setup_Prepar3D.exe
[2488:034C][2017-11-15T09:10:16]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Lockheed Martin\Prepar3D v4'
[2488:034C][2017-11-15T09:10:16]i000: Initializing string variable 'BundleIsSource' to value 'True'
[2488:034C][2017-11-15T09:10:16]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{d525b307-1996-4fb5-9ac0-34f6843c4f48}\Setup_Prepar3D.exe" -burn.filehandle.attached=560 -burn.filehandle.self=616 /uninstall'
[2488:034C][2017-11-15T09:10:16]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\YUTAKA\AppData\Local\Temp\Prepar3D_v4_Professional_20171115091016.log'
[2488:034C][2017-11-15T09:10:19]i000: Setting string variable 'WixBundleManufacturer' to value 'Lockheed Martin'
[2488:22F0][2017-11-15T09:10:21]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[2488:22F0][2017-11-15T09:10:21]i000: Setting version variable 'WixBundleFileVersion' to value '4.1.7.22841'
[2488:034C][2017-11-15T09:10:23]i100: Detect begin, 8 packages
[2488:034C][2017-11-15T09:10:23]i000: Setting string variable 'NETFRAMEWORK45' to value '461308'
[2488:034C][2017-11-15T09:10:26]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[2488:034C][2017-11-15T09:10:27]i101: Detected package: VCREDIST140_x64, state: Absent, cached: Complete
[2488:034C][2017-11-15T09:10:27]i101: Detected package: VCREDIST140_x86, state: Absent, cached: Complete
[2488:034C][2017-11-15T09:10:27]i101: Detected package: DirectX, state: Absent, cached: Complete
[2488:034C][2017-11-15T09:10:27]i101: Detected package: Net462, state: Present, cached: Complete
[2488:034C][2017-11-15T09:10:27]i101: Detected package: MSXML6_x86, state: Absent, cached: Complete
[2488:034C][2017-11-15T09:10:27]i101: Detected package: Prepar3D, state: Present, cached: Complete
[2488:034C][2017-11-15T09:10:27]i101: Detected package: Content, state: Absent, cached: Complete
[2488:034C][2017-11-15T09:10:27]i101: Detected package: Scenery, state: Absent, cached: Complete
[2488:034C][2017-11-15T09:10:27]i199: Detect complete, result: 0x0
[2488:034C][2017-11-15T09:28:13]i200: Plan begin, 8 packages, action: Uninstall
[2488:034C][2017-11-15T09:28:13]i000: Setting string variable 'WixBundleRollbackLog_Prepar3D' to value 'C:\Users\YUTAKA\AppData\Local\Temp\Prepar3D_v4_Professional_20171115091016_000_Prepar3D_rollback.log'
[2488:034C][2017-11-15T09:28:13]i000: Setting string variable 'WixBundleLog_Prepar3D' to value 'C:\Users\YUTAKA\AppData\Local\Temp\Prepar3D_v4_Professional_20171115091016_000_Prepar3D.log'
[2488:034C][2017-11-15T09:28:13]w321: Skipping dependency registration on package with no dependency providers: Net462
[2488:034C][2017-11-15T09:28:13]w321: Skipping dependency registration on package with no dependency providers: DirectX
[2488:034C][2017-11-15T09:28:13]w321: Skipping dependency registration on package with no dependency providers: VCREDIST140_x86
[2488:034C][2017-11-15T09:28:13]w321: Skipping dependency registration on package with no dependency providers: VCREDIST140_x64
[2488:034C][2017-11-15T09:28:13]i201: Planned package: Scenery, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[2488:034C][2017-11-15T09:28:13]i201: Planned package: Content, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[2488:034C][2017-11-15T09:28:13]i201: Planned package: Prepar3D, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[2488:034C][2017-11-15T09:28:13]i201: Planned package: MSXML6_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[2488:034C][2017-11-15T09:28:13]i201: Planned package: Net462, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2488:034C][2017-11-15T09:28:13]i201: Planned package: DirectX, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[2488:034C][2017-11-15T09:28:13]i201: Planned package: VCREDIST140_x86, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[2488:034C][2017-11-15T09:28:13]i201: Planned package: VCREDIST140_x64, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[2488:034C][2017-11-15T09:28:13]i299: Plan complete, result: 0x0
[2488:034C][2017-11-15T09:28:13]i300: Apply begin
[2488:034C][2017-11-15T09:28:13]i010: Launching elevated engine process.
[2488:034C][2017-11-15T09:28:15]i011: Launched elevated engine process.
[2488:034C][2017-11-15T09:28:15]i012: Connected to elevated engine.
[13C0:068C][2017-11-15T09:28:15]i358: Pausing automatic updates.
[13C0:068C][2017-11-15T09:28:15]i359: Paused automatic updates.
[13C0:068C][2017-11-15T09:28:15]i360: Creating a system restore point.
[13C0:068C][2017-11-15T09:28:17]i361: Created a system restore point.
[13C0:068C][2017-11-15T09:28:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d525b307-1996-4fb5-9ac0-34f6843c4f48}, resume: Active, restart initiated: No, disable resume: No
[13C0:068C][2017-11-15T09:28:17]i329: Removed package dependency provider: {C953A291-C0D5-414E-8211-778D5E53D73A}, package: Scenery
[13C0:068C][2017-11-15T09:28:17]i329: Removed package dependency provider: {87040041-993B-42AF-BEA0-6086FEB45184}, package: Content
[13C0:068C][2017-11-15T09:28:17]i326: Removed dependency: {d525b307-1996-4fb5-9ac0-34f6843c4f48} on package provider: {ECC45F99-FBD7-4B8C-89DD-871AD07ACABF}, package Prepar3D
[13C0:068C][2017-11-15T09:28:17]i329: Removed package dependency provider: {ECC45F99-FBD7-4B8C-89DD-871AD07ACABF}, package: Prepar3D
[13C0:068C][2017-11-15T09:28:17]i301: Applying execute package: Prepar3D, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" PREPAR3D="C:\Program Files\Lockheed Martin\Prepar3D v4" BUNDLELAUNCH="True"'
[13C0:068C][2017-11-15T09:28:19]e000: Error 0x80070643: Failed to uninstall MSI package.
[13C0:068C][2017-11-15T09:28:19]e000: Error 0x80070643: Failed to execute MSI package.
[2488:034C][2017-11-15T09:28:19]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2488:034C][2017-11-15T09:28:19]i319: Applied execute package: Prepar3D, result: 0x80070643, restart: None
[2488:034C][2017-11-15T09:28:19]e000: Error 0x80070643: Failed to execute MSI package.
[13C0:068C][2017-11-15T09:28:19]i318: Skipped rollback of package: Prepar3D, action: Install, already: Present
[2488:034C][2017-11-15T09:28:19]i319: Applied rollback package: Prepar3D, result: 0x0, restart: None
[13C0:068C][2017-11-15T09:28:19]i323: Registering package dependency provider: {ECC45F99-FBD7-4B8C-89DD-871AD07ACABF}, version: 4.1.7.22841, package: Prepar3D
[13C0:068C][2017-11-15T09:28:19]i325: Registering dependency: {d525b307-1996-4fb5-9ac0-34f6843c4f48} on package provider: {ECC45F99-FBD7-4B8C-89DD-871AD07ACABF}, package: Prepar3D
[13C0:068C][2017-11-15T09:28:19]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d525b307-1996-4fb5-9ac0-34f6843c4f48}, resume: ARP, restart: None, disable resume: No
[13C0:068C][2017-11-15T09:28:19]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d525b307-1996-4fb5-9ac0-34f6843c4f48}, resume: ARP, restart initiated: No, disable resume: No
[2488:034C][2017-11-15T09:28:19]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Yutaka
Posts: 3
Joined: Wed Nov 15, 2017 1:05 am

Re: Reinstall of v4.4 (it is wrong. v4.1)

Postby Yutaka » Wed Nov 15, 2017 1:16 pm

Dear Sir.
In order to uninstall v4.0, I uninstalled P3D using Windows setting menu by manual for each 4 programs , Client.msi Content.msi and Scenery.msi. May be, I made a fatal mistake. Client and Scenery msi file only uninstalled.
After that, I met 0x80070643 error at Repair or uninstall program.
Some one said that Client.msi, Content.msi and Scenery.msi should be run. But Content and Scenery program are stopped saying "you should install P3D main program first ".
What should I do? Please advice me.

Best Regards
Yutaka Mito

User avatar
Poppet
Lockheed Martin
Posts: 1563
Joined: Sat Nov 01, 2014 4:12 pm

Re: Reinstall of v4.4

Postby Poppet » Sun Nov 19, 2017 1:06 am

Hello Yutaka

First Insure your Antivirus software or Firewall is not blocking the uninstall process

Then try this link below and go through the steps

Let us know how you get on

https://support.microsoft.com/en-ca/hel ... or-removed
Elaine Dixon
Prepar3D® Forum Global Moderator

Installing, Updating & Uninstalling Prepar3D-----------General Debugging Steps-----------How to Post Screenshots

Yutaka
Posts: 3
Joined: Wed Nov 15, 2017 1:05 am

Re: Reinstall of v4.4

Postby Yutaka » Sun Nov 19, 2017 6:53 am

Dear Sir.
Thank you for your kind advice.
I can uninstall and reinstall v4.1.

Best Regards
Yutaka Mito

User avatar
Poppet
Lockheed Martin
Posts: 1563
Joined: Sat Nov 01, 2014 4:12 pm

Re: Reinstall of v4.4

Postby Poppet » Sun Nov 19, 2017 11:07 am

That's good news, Thank you for your feedback
Elaine Dixon
Prepar3D® Forum Global Moderator

Installing, Updating & Uninstalling Prepar3D-----------General Debugging Steps-----------How to Post Screenshots


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