Search found 62 matches

by Rob McCarthy
Thu Apr 20, 2017 1:23 pm
Forum: Prepar3D Client Application Questions
Topic: US/Mexico boundary visible in water
Replies: 10
Views: 342

Re: US/Mexico boundary visible in water

Thanks for bringing this to our attention. We'll investigate the issue.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Apr 19, 2017 5:20 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 22
Views: 2458

Re: Latest Nvidia drivers 381.65 causes memory leak

We were able to reproduce the leak by leaving Prepar3D running over the course of three days at the default starting location. We saw an increase of roughly 300mb during this time. After this the VAS stabilized and no longer increased. We still have this instance running and memory usage has been st...
by Rob McCarthy
Wed Apr 19, 2017 11:21 am
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 22
Views: 2458

Re: Latest Nvidia drivers 381.65 causes memory leak

There is no 3.5.22, that was a typo. 3.4.22 is the latest version.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Apr 18, 2017 8:44 pm
Forum: Prepar3D Client Application Questions
Topic: Overlap undocked 2D panels fail
Replies: 4
Views: 191

Re: Overlap undocked 2D panels fail

There is a config option to disable the z-ordering feature of undocked panels. If you set PANELS_ALWAYS_ON_TOP=0 in the [PANELS] section of the Prepar3D.cfg does this resolve your issue?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 13, 2017 8:52 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 22
Views: 2458

Re: Latest Nvidia drivers 381.65 causes memory leak

marcon8122,

Could you elaborate on what you mean by debug configuration? Are you seeing this issue running vanilla Prepar3D with no add-ons installed?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 13, 2017 7:26 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 22
Views: 2458

Re: Latest Nvidia drivers 381.65 causes memory leak

tonaz,

Could you post your graphics settings, aircraft, and location as well please? I can try these settings here to see if I get the same result.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 13, 2017 6:57 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 22
Views: 2458

Re: Latest Nvidia drivers 381.65 causes memory leak

Nvidia is also having difficulty reproducing the issue. For those that are still experiencing this issue can you please provide detailed reproduction steps that cause this problem to occur, any add-ons that are installed, and the graphics card, driver version, and OS you are using. Regards, Rob McCa...
by Rob McCarthy
Thu Apr 13, 2017 5:43 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 22
Views: 2458

Re: Latest Nvidia drivers 381.65 causes memory leak

We are contacting Nvidia for a solution to this problem as well. We will keep you informed on any updates from our end.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 13, 2017 1:24 pm
Forum: Miscellaneous
Topic: Large grey autogen building
Replies: 2
Views: 131

Re: Large grey autogen building

bekesdd,

I'll open a ticket for us to investigate the cause of the issue.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 06, 2017 9:02 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: License transfer Prof. plus to prof?
Replies: 3
Views: 151

Re: License transfer Prof. plus to prof?

I would recommend doing complete reinstalls with the Professional version of the software. Every version is treated as a different product so you could run into issues down the line with uninstalls/repairs.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 06, 2017 3:22 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: License transfer Prof. plus to prof?
Replies: 3
Views: 151

Re: License transfer Prof. plus to prof?

Niels,

Multichannel is a Professional Plus only feature. This will be required on the host machine. Downgrading a machine to the Professional version will require a complete reinstall and Multichannel will no longer be available.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Mar 28, 2017 12:42 pm
Forum: Software Development Kit (SDK) Questions
Topic: There is an error in the SDK
Replies: 1
Views: 291

Re: There is an error in the SDK

Thanks, that was an oversight in the documentation. We will remove this from the SDK in the next release.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Mar 15, 2017 11:10 am
Forum: Miscellaneous
Topic: Saved inputs deleted!?
Replies: 3
Views: 325

Re: Saved inputs deleted!?

Tim,

Try deleting your generated files outlined in step 5 here: http://www.prepar3d.com/forum/viewtopic ... 2&t=123246. You will have to change your settings again but it should bring Prepar3D back to its initial state.

Thanks,
Rob McCarthy
by Rob McCarthy
Tue Mar 14, 2017 3:00 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Can not find Prepar3D.cfg error message
Replies: 4
Views: 337

Re: IL unicoding 1252 problem

Igal,

What specific cfg file is not being found? Are you having issues installing v3 for the first time or was it installed previously? This post details tips for a smooth uninstall: http://www.prepar3d.com/forum/viewtopic ... 2&t=120686

Thanks,
Rob McCarthy
by Rob McCarthy
Tue Jan 31, 2017 2:43 pm
Forum: Prepar3D Client Application Questions
Topic: Modifying the fonts of ATC
Replies: 5
Views: 319

Re: Modifying the fonts of ATC

There is no way to alter the font size in app but changing the DPI setting in Windows will effect the size of the text in Prepar3D. You can increase this value in your Windows Display Settings.

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