Search found 64 matches

by Rob McCarthy
Wed May 03, 2017 1:45 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] Registering academic license.
Replies: 2
Views: 371

Re: Registering academic license.

Jake,

Sorry for the error, we updated the form and it should work now.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Apr 24, 2017 8:49 pm
Forum: Prepar3D Feature Requests
Topic: Menu disassociation from main screen
Replies: 2
Views: 361

Re: Menu disassociation from main screen

Edward,

You can right click the main view and select "Panel Only". With this enabled the main view will only render the menu bar and docked panels.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 20, 2017 1:23 pm
Forum: Prepar3D Client Application Questions
Topic: US/Mexico boundary visible in water
Replies: 10
Views: 651

Re: US/Mexico boundary visible in water

Thanks for bringing this to our attention. We'll investigate the issue.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Apr 19, 2017 5:20 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 27
Views: 4571

Re: Latest Nvidia drivers 381.65 causes memory leak

We were able to reproduce the leak by leaving Prepar3D running over the course of three days at the default starting location. We saw an increase of roughly 300mb during this time. After this the VAS stabilized and no longer increased. We still have this instance running and memory usage has been st...
by Rob McCarthy
Wed Apr 19, 2017 11:21 am
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 27
Views: 4571

Re: Latest Nvidia drivers 381.65 causes memory leak

There is no 3.5.22, that was a typo. 3.4.22 is the latest version.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Apr 18, 2017 8:44 pm
Forum: Prepar3D Client Application Questions
Topic: Overlap undocked 2D panels fail
Replies: 5
Views: 428

Re: Overlap undocked 2D panels fail

There is a config option to disable the z-ordering feature of undocked panels. If you set PANELS_ALWAYS_ON_TOP=0 in the [PANELS] section of the Prepar3D.cfg does this resolve your issue?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 13, 2017 8:52 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 27
Views: 4571

Re: Latest Nvidia drivers 381.65 causes memory leak

marcon8122,

Could you elaborate on what you mean by debug configuration? Are you seeing this issue running vanilla Prepar3D with no add-ons installed?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 13, 2017 7:26 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 27
Views: 4571

Re: Latest Nvidia drivers 381.65 causes memory leak

tonaz,

Could you post your graphics settings, aircraft, and location as well please? I can try these settings here to see if I get the same result.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 13, 2017 6:57 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 27
Views: 4571

Re: Latest Nvidia drivers 381.65 causes memory leak

Nvidia is also having difficulty reproducing the issue. For those that are still experiencing this issue can you please provide detailed reproduction steps that cause this problem to occur, any add-ons that are installed, and the graphics card, driver version, and OS you are using. Regards, Rob McCa...
by Rob McCarthy
Thu Apr 13, 2017 5:43 pm
Forum: Hardware Specific Questions
Topic: Latest Nvidia drivers 381.65 causes memory leak
Replies: 27
Views: 4571

Re: Latest Nvidia drivers 381.65 causes memory leak

We are contacting Nvidia for a solution to this problem as well. We will keep you informed on any updates from our end.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 13, 2017 1:24 pm
Forum: Miscellaneous
Topic: Large grey autogen building
Replies: 3
Views: 416

Re: Large grey autogen building

bekesdd,

I'll open a ticket for us to investigate the cause of the issue.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 06, 2017 9:02 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: License transfer Prof. plus to prof?
Replies: 3
Views: 394

Re: License transfer Prof. plus to prof?

I would recommend doing complete reinstalls with the Professional version of the software. Every version is treated as a different product so you could run into issues down the line with uninstalls/repairs.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Apr 06, 2017 3:22 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: License transfer Prof. plus to prof?
Replies: 3
Views: 394

Re: License transfer Prof. plus to prof?

Niels,

Multichannel is a Professional Plus only feature. This will be required on the host machine. Downgrading a machine to the Professional version will require a complete reinstall and Multichannel will no longer be available.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Mar 28, 2017 12:42 pm
Forum: Software Development Kit (SDK) Questions
Topic: There is an error in the SDK
Replies: 1
Views: 491

Re: There is an error in the SDK

Thanks, that was an oversight in the documentation. We will remove this from the SDK in the next release.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Mar 15, 2017 11:10 am
Forum: Miscellaneous
Topic: Saved inputs deleted!?
Replies: 3
Views: 475

Re: Saved inputs deleted!?

Tim,

Try deleting your generated files outlined in step 5 here: http://www.prepar3d.com/forum/viewtopic ... 2&t=123246. You will have to change your settings again but it should bring Prepar3D back to its initial state.

Thanks,
Rob McCarthy

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