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by Rob McCarthy
Tue Aug 13, 2019 7:11 pm
Forum: Other Support Questions
Topic: error=Failed to load visual effect "fx_strobe"
Replies: 1
Views: 813

Re: error=Failed to load visual effect "fx_strobe"

Hello,

Are you seeing this with a specific vehicle/add-on? That effect file may be missing or in the incorrect location. We recommend contacting the developer to help track down the issue.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Aug 13, 2019 7:09 pm
Forum: Prepar3D Installation and Installer Questions
Topic: download link not working
Replies: 1
Views: 107

Re: download link not working

Hello,

We aren't seeing any issues with downloads. Are you seeing this with multiple browsers? What specific version are you attempting to download?

Regards,
Rob McCarthy
by Rob McCarthy
Wed Aug 07, 2019 1:29 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Prepar3Dv4 scenery not installed. Application will now close.
Replies: 1
Views: 391

Re: Prepar3Dv4 scenery not installed. Application will now close.

Hi Neil,

You shouldn't need to manually modify any registry entries, the installer should take care of this for you. You may need to completely uninstall Prepar3D as well as all add-ons. Then install Prepar3D only to confirm the base install is working as expected.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Aug 07, 2019 12:49 pm
Forum: Prepar3D Client Application Questions
Topic: Blurry VC panel
Replies: 1
Views: 198

Re: Blurry VC panel

Hello,

Try turning the Mipmap VC panel setting on. This should make the panel more smooth and reduce jagged edges. Also try increasing the texture resolution in the display settings page. This setting is defaulted to 1024 but many add-on aircraft ship with 2k or 4k textures.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Aug 07, 2019 12:44 pm
Forum: Miscellaneous
Topic: Incomplete uninstall
Replies: 2
Views: 427

Re: Incomplete uninstall

Hi Gunter, Yes, the app data folder can be removed. This is where Prepar3D places generated files during execution. Uninstalling the application should remove everything in your installation directory. In some cases add-ons may add/modify files in your installation directory. If this is the case you...
by Rob McCarthy
Mon Aug 05, 2019 7:01 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] P3D V4 Folders
Replies: 2
Views: 304

Re: P3D V4 Folders

Hi Phil, Are you still seeing these directories in both locations? If you run the "Delete Generated Files" shortcut in Prepar3D's installation directory it will force these folders to be generated again from scratch next time the application is launched. You may need to manually remove the copies lo...
by Rob McCarthy
Tue Jul 30, 2019 6:25 pm
Forum: Other Support Questions
Topic: Cannot open a new field in scenario screen directly
Replies: 1
Views: 205

Re: Cannot open a new field in scenario screen directly

Hello, There may be an installation or configuration issue with an add-on. Going through our general debugging steps here is probably the best place to start: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Can you let us know if you are still seeing these issues after going through the...
by Rob McCarthy
Tue Jul 30, 2019 3:27 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: HowTo Autostart CIGI interface?
Replies: 1
Views: 402

Re: HowTo Autostart CIGI interface?

Hello,

CIGI autostart isn't currently supported but we can look into adding this in a future update.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jul 22, 2019 3:15 pm
Forum: Miscellaneous
Topic: The logbook is not recording my flights
Replies: 2
Views: 423

Re: The logbook is not recording my flights

Hello,

Were any system or Prepar3D configuration changes made recently including the installation of any new add-ons?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jul 15, 2019 8:19 pm
Forum: Other Support Questions
Topic: Prepar3D V.4.5 Night - Sky - Texture Problem
Replies: 3
Views: 444

Re: Prepar3D V.4.5 Night - Sky - Texture Problem

Hi Stephan,

Can you post screenshots of what you are seeing? Also do you have any add-ons installed that modify Prepar3D's shaders (PTA, TomatoShade, etc.)?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jul 15, 2019 3:10 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Installed P3Dv4.5 on E:- No LM/P3Dv4 Path Created
Replies: 3
Views: 406

Re: Installed P3Dv4.5 on E:- No LM/P3Dv4 Path Created

Hi Thomas,

You shouldn't manually move any installed files. If you want to create additional subfolders for your Prepar3D installation it's best to completely uninstall and then install again with your desired folder structure.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jul 15, 2019 3:08 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Changing from developers professional to professional
Replies: 2
Views: 361

Re: Changing from developers professional to professional

Hi Wolfgang,

Sorry for the inconvenience but you will need to download and install the other version.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jul 11, 2019 1:10 pm
Forum: Prepar3D Client Application Questions
Topic: Black P3D window after updating scenery
Replies: 2
Views: 415

Re: Black P3D window after updating scenery

Hello,

Can you provide specific examples of this happening with default content? Then we can try to reproduce the issue. Also are you seeing any content errors being reported when shutting down?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jul 09, 2019 3:53 pm
Forum: Software Development Kit (SDK) Questions
Topic: Traffic Explorer issues in 4.5
Replies: 4
Views: 3702

Re: Traffic Explorer issues in 4.5

Hello,

We identified the cause of the issue and will have a fix for this in our next update.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Jun 21, 2019 12:40 pm
Forum: Scenario Development (SimDirector) Questions
Topic: CombatAirPatrol entity losing altitude
Replies: 4
Views: 3268

Re: CombatAirPatrol entity losing altitude

Thanks, we'll investigate this on our end and get back to you.

Regards,
Rob McCarthy

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