Search found 1572 matches

by Rob McCarthy
Thu Jun 13, 2019 2:04 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Frustration over Incomplete Downloads Since System Reset
Replies: 5
Views: 393

Re: Frustration over Incomplete Downloads Since System Reset

Hello,

If you are experiencing download issues with other sites as well you may want to contact your ISP. There could be an issue with your internet connection or router.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:43 am
Forum: Prepar3D Client Application Questions
Topic: Long time switching between planes
Replies: 2
Views: 220

Re: Long time switching between planes

Hello,

Are you seeing this with specific aircraft? Aircraft with complex panels generally take longer to load.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:40 am
Forum: Other Support Questions
Topic: Shadow issues
Replies: 1
Views: 118

Re: Shadow issues

Hello,

What issue are you experiencing with shadows?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:31 am
Forum: Prepar3D Website and Download Questions
Topic: Sound Lowering and stops while takeoff
Replies: 5
Views: 383

Re: Sound Lowering and stops while takeoff

Hello,

What view configuration are you using (multiple views, panel windows, view groups, etc.)? Also what add-ons are currently installed?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 06, 2019 6:06 pm
Forum: Simulation Object Development Questions
Topic: Torpedoes in v 4.4 and 4.5
Replies: 1
Views: 342

Re: Torpedoes in v 4.4 and 4.5

Hello,

The Weapon Propulsion section in the Learning center shows an examples of torpedoes that can be launched above or below the water surface.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 05, 2019 11:33 am
Forum: Prepar3D Professional Plus Client Application Questions
Topic: HAT SWITCH (POV)
Replies: 1
Views: 252

Re: HAT SWITCH (POV)

Hello,

The button itself could be used to switch views but individual directions would not be handled in this case.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 3:04 pm
Forum: Prepar3D Client Application Questions
Topic: Runway and Landing Lights POP
Replies: 21
Views: 1318

Re: Runway and Landing Lights POP

Hello,

We apologize if the perception has been that we are ignoring specific reports or requests. Thanks for the detailed reports on this issue. We'll investigate ways to improve this in future updates.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 2:44 pm
Forum: Simulation Object Development Questions
Topic: [RESOLVED] 3DSMAX 2020
Replies: 2
Views: 540

Re: 3DSMAX 2020

Hello,

Currently 2020 is not supported so 2019 is recommended.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 2:42 pm
Forum: Prepar3D Website and Download Questions
Topic: Download is not loading
Replies: 1
Views: 581

Re: Download is not loading

Hello,

Are you still experiencing any issues? We aren't seeing any problems with downloads on our end.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 1:54 pm
Forum: Other Support Questions
Topic: Low FPS Prepar3Dv4.5 with Prosim
Replies: 2
Views: 244

Re: Low FPS Prepar3Dv4.5 with Prosim

Hello,

Have you contacted ProSim concerning this issue? Are there additional updates needed from them for v4.5 compatibility?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 1:52 pm
Forum: Prepar3D Website and Download Questions
Topic: Sound Lowering and stops while takeoff
Replies: 5
Views: 383

Re: Sound Lowering and stops while takeoff

Hello,

Are you only seeing this with certain aircraft? If you switch to using one screen do you still see the problem?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 1:49 pm
Forum: Other Support Questions
Topic: [RESOLVED] Startproblems Prepar3D v.4.4
Replies: 3
Views: 279

Re: Startproblems Prepar3D v.4.4

Hi Jopoloco,

Have you gone through our general debugging steps? This may help isolate the issue. Also have you tried updating to v4.5?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Thu May 30, 2019 3:08 pm
Forum: Other Support Questions
Topic: [RESOLVED] Huge FPS drop when sound is switched on v4.5
Replies: 6
Views: 382

Re: Huge FPS drop when sound is switched on v4.5

Hi Seca,

Are you seeing this in any default vehicles as well? Do the two add-on aircraft you mentioned have any required updates to be compatible with 4.5?

Regards,
Rob McCarthy
by Rob McCarthy
Thu May 30, 2019 3:04 pm
Forum: Other Support Questions
Topic: [RESOLVED] Huge FPS drop when sound is switched on v4.5
Replies: 6
Views: 382

Re: Huge FPS drop when sound is switched on v4.5

Hi Seca,

Are you only seeing this in certain vehicles?

Regards,
Rob McCarthy
by Rob McCarthy
Thu May 30, 2019 1:49 pm
Forum: Other Support Questions
Topic: scenery.cfg file does not rebuild with all addon airports
Replies: 7
Views: 628

Re: scenery.cfg file does not rebuild with all addon airports

Hi Laurie,

You may need to contact the developer of these add-ons to ensure they are installed correctly. If there are specific ones you are having issues with other users may be able to help as well.

Regards,
Rob McCarthy

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