Search found 916 matches

by Brady Butler
Tue Mar 10, 2020 11:53 am
Forum: Simulation Object Development Questions
Topic: SDK V4.5.13 tools do not work
Replies: 11
Views: 4879

Re: SDK V4.5.13 tools do not work

Hello, Please review this post in regards to Visual Studio 2019: https://www.prepar3d.com/forum/viewtopic.php?f=6310&t=133238&p=196598#p196598 For 3DS Max, just to clarify, did you follow the documentation for creating the model with the Prepar3D Modeling Format ? For reference, the documentation ca...
by Brady Butler
Thu Dec 19, 2019 12:34 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Activation code reset
Replies: 3
Views: 764

Re: Activation code reset

Hello salimpilot,


You'll have to contact licensing@prepar3d.com via email to get your activations reset.

Please include your license ID in the email. It may take 1-2 business days for your request to be processed.

Regards,
Brady
by Brady Butler
Tue Dec 17, 2019 11:01 am
Forum: Prepar3D Client Application Questions
Topic: Graphics Glitching (v4.5)
Replies: 1
Views: 646

Re: Graphics Glitching (v4.5)

Hello sw2719,

To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Brady
by Brady Butler
Tue Dec 17, 2019 10:45 am
Forum: Prepar3D Professional Plus Client Application Questions
Topic: INSTALLING vers.4.5
Replies: 1
Views: 4681

Re: INSTALLING vers.4.5

Hello NAGES,

When you installed the latest version of v4.5, did you first uninstall the previous version?

Regards,
Brady
by Brady Butler
Mon Dec 09, 2019 12:48 pm
Forum: Prepar3D Client Application Questions
Topic: 程式衝突
Replies: 1
Views: 700

Re: 程式衝突

Hello JJJ, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out to th...
by Brady Butler
Thu Dec 05, 2019 11:59 pm
Forum: Prepar3D Installation and Installer Questions
Topic: V4.5 Flicker problem
Replies: 3
Views: 1293

Re: V4.5 Flicker problem

Hello sso,

Does the following thread help?
https://prepar3d.com/forum/viewtopic.ph ... it=flicker

Regards,
Brady
by Brady Butler
Thu Dec 05, 2019 10:00 pm
Forum: Prepar3D Client Application Questions
Topic: PD3v4 Wont Launch
Replies: 2
Views: 788

Re: PD3v4 Wont Launch

Hello nohey1, Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums: www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465 Make sure you are running the installer ...
by Brady Butler
Mon Dec 02, 2019 4:38 pm
Forum: Other Support Questions
Topic: [RESOLVED] Since updating to 4.5 HF2 Settings are not saved.
Replies: 4
Views: 1833

Re: Since updating to 4.5 HF2 Settings are not saved.

Hello machtoo, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out t...
by Brady Butler
Tue Nov 12, 2019 5:30 pm
Forum: Prepar3D Client Application Questions
Topic: No airport traffic
Replies: 1
Views: 1009

Re: No airport traffic

Hello trackbar, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out ...
by Brady Butler
Sun Nov 10, 2019 5:15 pm
Forum: Prepar3D Installation and Installer Questions
Topic: réinstallation
Replies: 1
Views: 1245

Re: réinstallation

Hello souvigny, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out ...
by Brady Butler
Tue Nov 05, 2019 1:19 pm
Forum: Other Support Questions
Topic: [RESOLVED] lag and freeze when switch to outside camera
Replies: 11
Views: 1947

Re: lag and freeze when switch to outside camera

Hello AmirabbasDr,

Be sure that you completed all of step 5 in the general debugging steps.

Do you have other programs running while Prepar3D is running?

Have you opened task manager to see if something else is eating a significant amount of CPU cycles?

Regards,
Brady
by Brady Butler
Mon Nov 04, 2019 4:52 pm
Forum: Other Support Questions
Topic: [RESOLVED] lag and freeze when switch to outside camera
Replies: 11
Views: 1947

Re: lag and freeze when switch to outside camera

Hello AmirabbasDr,

Was v4 working on your system normally at one point?

Did you change something with your setup from when it was working normally to when it started having issues?

Regards,
Brady
by Brady Butler
Mon Nov 04, 2019 4:34 pm
Forum: Other Support Questions
Topic: [RESOLVED] lag and freeze when switch to outside camera
Replies: 11
Views: 1947

Re: lag and freeze when switch to outside camera

Hello AmirabbasDr, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be ca...
by Brady Butler
Mon Nov 04, 2019 1:09 pm
Forum: Prepar3D Installation and Installer Questions
Topic: install problem 0x80070001 - incorrect function.
Replies: 1
Views: 1219

Re: install problem 0x80070001 - incorrect function.

Hello FJeijsman, Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums: www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465 Make sure you are running the install...
by Brady Butler
Wed Oct 30, 2019 10:46 pm
Forum: Software Development Kit (SDK) Questions
Topic: SDK _Setukp 4/0.23.21468.msi
Replies: 1
Views: 3255

Re: SDK _Setukp 4/0.23.21468.msi

Hello Bob, Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums: www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465 Make sure you are running the installer as ...

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