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by Brad Shiver
Tue Nov 12, 2019 9:40 pm
Forum: Other Support Questions
Topic: How long does it take to get an existing license reactivated
Replies: 6
Views: 470

Re: How long does it take to get an existing license reactivated

Hi Mark,

I can confirm that we have received your email, so you should receive a response shortly.

-Brad
by Brad Shiver
Tue Nov 12, 2019 2:51 pm
Forum: Other Support Questions
Topic: How long does it take to get an existing license reactivated
Replies: 6
Views: 470

Re: How long does it take to get an existing license reactivated

Hi Mark,

It appears that we haven't received your email. Can you double check that you spelled licensing@prepar3d.com correctly and email again, and let us know if you still didn't receive the autoresponder?

-Brad
by Brad Shiver
Mon Nov 11, 2019 7:54 pm
Forum: Other Support Questions
Topic: How long does it take to get an existing license reactivated
Replies: 6
Views: 470

Re: How long does it take to get an existing license reactivated

Hi Mark,

Did you email licensing@prepar3d.com with your request? Did you receive an automated response when you sent the email?

-Brad
by Brad Shiver
Mon Nov 11, 2019 7:42 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Incomplete Installation?
Replies: 3
Views: 451

Re: Incomplete Installation?

Hi mebewale, Did you use the Setup.exe installer, or did you install each component individually? If you install using Setup.exe, you should see "Prepar3D v4 Academic" listed as well. If you aren't seeing any issues then you should be okay, but if you do then reinstalling using Setup.exe would be a ...
by Brad Shiver
Wed Oct 09, 2019 4:03 pm
Forum: Other Support Questions
Topic: [RESOLVED] vehicles not loading properly
Replies: 3
Views: 715

Re: vehicles not loading properly

Hello, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know the...
by Brad Shiver
Mon Sep 30, 2019 2:45 pm
Forum: Prepar3D Client Application Questions
Topic: PBR
Replies: 1
Views: 884

Re: PBR

Hi NIRB,

Only the client is needed for PBR to work if you are using content from third party add-ons. In order to use the PBR F-16 that was updated in 4.4, you will need to update the Content to see those changes.

-Brad
by Brad Shiver
Mon Sep 30, 2019 2:40 pm
Forum: Prepar3D Client Application Questions
Topic: P3Dv4 runs with pauses at 2 to 3 sec frequency
Replies: 32
Views: 5168

Re: P3Dv4 runs with pauses at 2 to 3 sec frequency

Hi Bram, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know t...
by Brad Shiver
Mon Sep 23, 2019 6:01 pm
Forum: Other Support Questions
Topic: licensing issue
Replies: 1
Views: 427

Re: licensing issue

Hello,

I can confirm that we received your email on Saturday, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad
by Brad Shiver
Tue Sep 17, 2019 5:31 pm
Forum: Prepar3D Client Application Questions
Topic: Huge FPS drop after Reinstalling WINDOWS 10 - URGENT
Replies: 5
Views: 776

Re: Huge FPS drop after Reinstalling WINDOWS 10 - URGENT

Hello,

Could you go through our general debugging steps to provide us more information about this issue?

https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

-Brad
by Brad Shiver
Mon Sep 16, 2019 1:37 pm
Forum: Prepar3D Client Application Questions
Topic: Lost airports
Replies: 1
Views: 566

Re: Lost airports

Hello, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know the...
by Brad Shiver
Mon Sep 16, 2019 12:47 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Foreflight
Replies: 2
Views: 879

Re: Foreflight

Hi Doug, Do you have Prepar3D enabled in the ForeFlight app? If you go to Options > Devices > Prepar3D v4 and select the options button in the top right, make sure it's enabled from this menu. If you don't have any devices enabled in ForeFlight, I believe it defaults to the iPad's detected location....
by Brad Shiver
Mon Sep 09, 2019 4:02 pm
Forum: Prepar3D Website and Download Questions
Topic: strange stuff happening with p3d
Replies: 2
Views: 1535

Re: strange stuff happening with p3d

Hi Paul,

Do you still see this error if you aren't using the Immersive Pro software?

-Brad
by Brad Shiver
Wed Aug 21, 2019 12:17 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Over 2 days since requesting reactivation
Replies: 1
Views: 601

Re: Over 2 days since requesting reactivation

Hi DVA12924,

It appears that your issue has been resolved. In the future we ask that you please wait 48 hours before following up on a licensing request.

-Brad
by Brad Shiver
Mon Aug 05, 2019 1:55 pm
Forum: Other Support Questions
Topic: Fix
Replies: 1
Views: 533

Re: Fix

Hello, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know the...
by Brad Shiver
Mon Jul 29, 2019 12:07 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Reactivation
Replies: 1
Views: 511

Re: Reactivation

Hi Steen,

I can confirm that we received your email on Saturday, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad

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