Search found 1209 matches

by Kayla Kinzel
Fri Dec 06, 2019 11:42 am
Forum: Prepar3D Client Application Questions
Topic: Sound Problem P3DV4.5
Replies: 43
Views: 5482

Re: Sound Problem P3DV4.5

Hello,

We are unable to reproduce this issue as described.

Can you please follow the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Wed Nov 27, 2019 2:38 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Transferring my P3Dv4 License to another computer
Replies: 1
Views: 395

Re: Transferring my P3Dv4 License to another computer

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. It looks like your request was responded to yesterday. Please do not send multiple emails to licensing@prepar3d.com. If you receive an auto-responder, that means you...
by Kayla Kinzel
Wed Nov 27, 2019 12:37 pm
Forum: Other Support Questions
Topic: activation
Replies: 1
Views: 302

Re: activation

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. In the future, if you uninstall Prepar3D before making changes to your syste...
by Kayla Kinzel
Fri Nov 08, 2019 12:27 pm
Forum: Other Support Questions
Topic: Cannot register v2.5 so I can use it.
Replies: 1
Views: 506

Re: Cannot register v2.5 so I can use it.

Hello, All licensing emails will be addressed within two business days. Business days do not include Saturday and Sunday. If you receive an error stating that you have run out of activations, it is too late to uninstall your software properly. For future reference, you can view our FAQ instructions ...
by Kayla Kinzel
Wed Nov 06, 2019 10:53 pm
Forum: Other Support Questions
Topic: Flicking screen no matter what I do
Replies: 6
Views: 1145

Re: Flicking screen no matter what I do

Hello,

Are you able to right click on the Prepar3D.exe, select Properties, navigate to the Compatibility tab, and check the Disable fullscreen optimizations box?

Can you disable Game Mode in your Windows settings?

Regards,
Kayla
by Kayla Kinzel
Wed Nov 06, 2019 11:20 am
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 3333

Re: translucent boxes in the scenery everywhere

Hello kennethroy,

Yes, I attached it in my above post and provided feedback in the following. Did you try disabling Navigation Visuals?

Regards,
Kayla
by Kayla Kinzel
Tue Nov 05, 2019 11:11 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 3333

Re: translucent boxes in the scenery everywhere

Hello kennethroy,

We received your image.

It appears that you have Navigation Visuals enabled.

In Prepar3D, on the top menu bar select Navigation -> Navigation Visuals. Uncheck Enable Facility Visuals.

Regards,
Kayla
by Kayla Kinzel
Tue Nov 05, 2019 11:30 am
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 3333

Re: translucent boxes in the scenery everywhere

Hello, Have you gone through the general debugging steps? https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Specifically, have you uninstalled any addons and deleted your generated files? %PROGRAMDATA%\Lockheed Martin\Prepar3D v4 %LOCALAPPDATA%\Lockheed Martin\Prepar3D v4 %APPDATA%\Lockhe...
by Kayla Kinzel
Mon Nov 04, 2019 10:16 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] The store doesn't work
Replies: 3
Views: 1165

Re: The store doesn't work

Hello,

Have you modified your hosts file?

Make sure there is no listing for secure.prepar3d.com inside the Windows hosts file.

Your hosts file is located here:
%WINDIR%\System32\Drivers\etc\hosts

Regards,
Kayla
by Kayla Kinzel
Mon Nov 04, 2019 7:20 pm
Forum: Miscellaneous
Topic: VR
Replies: 1
Views: 1115

Re: VR

Hello,

The HTC Vive requires SteamVR to use VR.

Regards,
Kayla
by Kayla Kinzel
Mon Nov 04, 2019 12:19 pm
Forum: Prepar3D Installation and Installer Questions
Topic: activation count reset
Replies: 1
Views: 1113

Re: activation count reset

Hello, It appears your request has already been fulfilled. Please continue your discussion with licensing for any further licensing issues. To avoid this problem in the future, you can properly deactivate Prepar3D before making any modifications to your computer as per our FAQ: https://www.prepar3d....
by Kayla Kinzel
Thu Oct 31, 2019 11:03 am
Forum: Prepar3D Installation and Installer Questions
Topic: Re-Activation
Replies: 1
Views: 892

Re: Re-Activation

Hello, We have received your request for reactivation on Tuesday, meaning a response by COB Thursday would be within two business days. It appears your request has already been processed. If you have any further questions, please continue your dialog with licensing@prepar3d.com Thanks for your patie...
by Kayla Kinzel
Wed Oct 23, 2019 5:57 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Key Assignments
Replies: 2
Views: 576

Re: Key Assignments

Hello,

They are stored in your generated files here:
%APPDATA%\Lockheed Martin\Prepar3D v4\Controls

Regards,
Kayla
by Kayla Kinzel
Wed Oct 23, 2019 4:31 pm
Forum: Prepar3D Installation and Installer Questions
Topic: How Many Activations
Replies: 1
Views: 1154

Re: How Many Activations

Hello, Please refer to our EULA for any license usage questions. https://www.prepar3d.com/support/end-user-license-agreement-eula/ Our FAQ details proper uninstall procedure: https://www.prepar3d.com/frequently-asked-questions/ How can I transfer my license to another computer? Before making any maj...

Go to advanced search