Search found 1119 matches

by Kayla Kinzel
Tue Mar 19, 2019 10:21 am
Forum: Prepar3D Installation and Installer Questions
Topic: Multiple installation failures - I'm at a loss.
Replies: 1
Views: 28

Re: Multiple installation failures - I'm at a loss.

Hello,

Have you checked the md5 checksums to make sure that yours match those listed on our downloads page?

Regards,
Kayla
by Kayla Kinzel
Mon Mar 18, 2019 11:12 am
Forum: Miscellaneous
Topic: Simconnect Window will not Appear in VR
Replies: 1
Views: 90

Re: Simconnect Window will not Appear in VR

Hello,

It's up to the addon content developer whether or not they would like to support VR.

It looks like, at this time, your addon is not compatible with VR.

As of now, we only support Scaleform panels in VR. (An example of this is the ATC or the Panel Manager.)

Regards,
Kayla
by Kayla Kinzel
Mon Mar 18, 2019 11:01 am
Forum: Prepar3D Installation and Installer Questions
Topic: Installation Error
Replies: 1
Views: 77

Re: Installation Error

Hello,

Did you check the md5 checksums on your download and ensure they match those listed on our downloads page?

Regards,
Kayla
by Kayla Kinzel
Wed Mar 13, 2019 11:07 am
Forum: Software Development Kit (SDK) Questions
Topic: On screen text display in VR
Replies: 3
Views: 395

Re: On screen text display in VR

Hello,

You should be able to use the DrawText3D function in the PDK through the ObjectRenderer service.
https://www.prepar3d.com/SDKv4/sdk/pdk_ ... derer_v440

Regards,
Kayla
by Kayla Kinzel
Mon Mar 04, 2019 5:14 pm
Forum: Prepar3D Client Application Questions
Topic: uinable to connect to secure page
Replies: 1
Views: 123

Re: uinable to connect to secure page

Hello,

Have you modified your hosts file?

Make sure there is no listing for secure.prepar3d.com inside the Windows hosts file.

Your hosts file is located here:
%WINDIR%\System32\Drivers\etc\hosts

Regards,
Kayla
by Kayla Kinzel
Fri Mar 01, 2019 3:05 pm
Forum: Miscellaneous
Topic: How do I get Simconnect Message Window to Display in VR?
Replies: 2
Views: 546

Re: How do I get Simconnect Message Window to Display in VR?

Hello, Is the Radar Contact you are using something you have developed, or possibly a 3rd party add-on? Scaleform windows should show in VR. If the message window you're referring to created as a Scaleform window, you should be able to make it appear in VR. Here's some more information on Scaleform ...
by Kayla Kinzel
Tue Feb 26, 2019 11:36 am
Forum: Prepar3D Installation and Installer Questions
Topic: Cannot install after disk crash
Replies: 5
Views: 481

Re: Cannot install after disk crash

Hello,

Have you compared the md5 checksums on your download to the ones listed on our downloads page to make sure they match?

Regards,
Kayla
by Kayla Kinzel
Mon Feb 25, 2019 2:34 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Error 5013
Replies: 2
Views: 286

Re: Error 5013

Hello,

We received your email on Thursday, Feb 21st.

Your request will be responded to within 2 business days. Business days do not include Saturday or Sunday.

Regards,
Kayla
by Kayla Kinzel
Mon Feb 25, 2019 2:29 pm
Forum: Prepar3D Client Application Questions
Topic: All airport features are missing
Replies: 1
Views: 311

Re: All airport features are missing

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Have you tried disabling/uninstalling any addons?

Regards,
Kayla
by Kayla Kinzel
Mon Feb 25, 2019 2:28 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: flash line
Replies: 2
Views: 432

Re: flash line

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Mon Feb 25, 2019 1:43 pm
Forum: Prepar3D Installation and Installer Questions
Topic: 5013 error
Replies: 1
Views: 515

Re: 5013 error

Hello, For any activation issues, please contact licensing@prepar3d.com In the future, if you uninstall Prepar3D before making changes to your system, you will properly deactivate Prepar3D and will not have to contact licensing. As per our FAQ: "Why can I no longer activate after I have reinstalled ...
by Kayla Kinzel
Mon Feb 25, 2019 1:41 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Cannot install after disk crash
Replies: 5
Views: 481

Re: Cannot install after disk crash

Hello,

Have you checked the Control Panel for any listing of Prepar3D?

Is Prepar3D listed in the Program Files folder on your harddrive?

Does running the installer result in an error?

Regards,
Kayla
by Kayla Kinzel
Mon Feb 25, 2019 1:39 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: IFR Flight Navigation Frustration
Replies: 3
Views: 391

Re: IFR Flight Navigation Frustration

Hello,

Have you contacted the developers of your addons with the issues you are seeing?

Are you able to reproduce any issues with the default Prepar3D aircrafts?

Regards,
Kayla
by Kayla Kinzel
Mon Feb 25, 2019 1:36 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Upgrading from p3dv3 to P3dv4
Replies: 2
Views: 361

Re: Upgrading from p3dv3 to P3dv4

Hello,

Prepar3D v3 and Prepar3D v4 are standalone programs and can coexist on the same computer.

You can chose to have both installed if you wish, or you can uninstall v3. The order of which you do this does not matter.

Regards,
Kayla

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