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Author Topic: Cant Purchace
Moe
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Posts: 2
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Post Cant Purchace
on: August 3, 2012, 00:32

I can't seem to get pass the login for purchasing prepar3d. It regects every attempt to log in . I have reset my password several times and used the auto generated one with no luck. Can't say my prepar3d experience is getting off to a good start. Any advice?

Moe Woodworth
Arismac
Professional
Posts: 166
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Post Re: Cant Purchace
on: August 3, 2012, 03:44

There have been one or two similar instances, Moe but I am quite sure an LM staff member will be across this very soon. I can promise that Prepar3D experience will get a lot better from here.

You may also fined that an email to licensing@prepar3d.com will find someone to help you.

Cheers, Mac Web Site
Gigabyte GA-X79-UD5 | EVGA GTX580 | Intel Core i7 3960X | Corsair 16GB Kit (4x4GB) | Vertex-3 480GB SSD | VRaptor 930GB | Thermaltake 1200w PSU | Corsair H100 Cooler | Win 7 64bit | Prepar3D v1.4 | MS FSX |
alalonde
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Posts: 4
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Post Re: Cant Purchace
on: August 3, 2012, 13:06

Same problem, sort of annoyed as this was how I intended to spend my day off..
highpriest
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Post Re: Cant Purchace
on: August 3, 2012, 14:58

Same problem here as well. Very annoying indeed. Surely LM is aware of the problem and working on a fix.

EMAC5211
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Post Re: Cant Purchace
on: August 3, 2012, 17:06

Same here.
alalonde
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Post Re: Cant Purchace
on: August 3, 2012, 23:53

Soo.. uhhh. it's been about 9 hours now. Still trying to shove my cash at you guys but to no avail. Want to tell us when we should expect your store to function again, or help us at all in any way? Uh.. please?
Aeschli
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Post Re: Cant Purchace
on: August 4, 2012, 07:53

Same problem
EMAC5211
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Post Re: Cant Purchace
on: August 4, 2012, 08:12

Some kind of acknowledgement at this point would at least let us know you are aware of the problem. I have also tried email and still get no acknowledgement.

le-alex
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Post Re: Cant Purchace
on: August 4, 2012, 10:43

Still not possible to buy
sunnyvale
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Post Re: Cant Purchace
on: August 4, 2012, 14:01

same experience - tried for 2 hours.

ColaGuy
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Post Re: Cant Purchace
on: August 4, 2012, 14:44

Same for me...been trying to buy this damn thing for 3 days now. Sent email to support didnt even get a reply. Not sure I've ever had such a hard time getting a company to take my money before.

Hope they get this figured out soon...it's not like buying something thru a website hasnt been done before, no need to reinvent the wheel.
highpriest
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Post Re: Cant Purchace
on: August 4, 2012, 15:44

LM's motto states 'we never forget who we're working for'. I initially assumed 'we' the customer. Guess not....
alalonde
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Post Re: Cant Purchace
on: August 4, 2012, 20:49

Quote from ColaGuy on August 4, 2012, 14:44
Same for me...been trying to buy this damn thing for 3 days now. Sent email to support didnt even get a reply. Not sure I've ever had such a hard time getting a company to take my money before.

Hope they get this figured out soon...it's not like buying something thru a website hasnt been done before, no need to reinvent the wheel.

My email reply from support said 'hey, we don't do active support, come waste your time on our forums' or something like that.
janvaane
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Posts: 544
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Jan Vaane
Post Re: Cant Purchace
on: August 5, 2012, 08:44

Correction:
Quote
Subject: Thank you for contacting Prepar3D support!

Thank you for your message. We do not provide email technical support for Prepar3D, but help is still available!

We’ve taken the most common questions we receive and created a Frequently Asked Questions list, accessible here:

http://www.prepar3d.com/frequently-asked-questions/

If your question isn’t addressed there, please create a post at our Support Forums, accessible here:

http://www.prepar3d.com/forum-5/

A member of our technical team will respond to your forum posting as soon as possible. We’re privileged to have you with us – thanks for being part of the Prepar3D® community.

-The Prepar3D® Team
Unquote

Jan Vaane - http://flightsimeindhoven.nl/?page_id=6715

le-alex
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Posts: 2
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Post Re: Cant Purchace
on: August 6, 2012, 08:36

Still no news about this problem ?
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